Novotel Queenstown Lakeside

Queenstown, New Zealand

84%
7.4 K reviews
Very good lake hotel. Located near shopping areas and the city center. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Fridge
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    Activities
    • Jacuzzi
    • Children's Entertainment
Cnr Earl St and Marine Parade 9300 Queenstown
329 ft to downtown

Location

The hotel is located in Queenstown, New Zealand, in the city centre and 1 km from the Skyline Gondola, Memorial Hall, Embassy Theatre and Williams Cottage. Queenstown Airport is approximately 5 km from the hotel.

Facilities

Guest accommodation comprises 273 rooms. The upper floors of the hotel can be accessed by lift. Amenities include a safe. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the establishment are a restaurant, a dining area and a bar. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the accommodation. Additional services include a babysitting service, room service and a laundry service.

Rooms

The hotel features rooms with air conditioning and a bathroom. The basic features of most rooms include a balcony. A double bed ensures a good night's sleep. Cots are available for younger guests. A safe, a minibar and a desk are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. The accommodation units include a bathroom with a shower. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.

Sports/Entertainment

The accommodation offers attractions including sport and entertainment opportunities. A dip in the swimming pool is great for getting into the holiday spirit. The hot tub is the perfect place to relax. The hotel offers a gym (for a fee) to guests. An entertainment programme is offered for children.

Meals

Breakfast can be booked.

Payment

The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.

Ratings

  • Location
    95%
    "Great location"

    Location is superb. Location of the hotel is superb. Location of the Novotel is superb.

    "Good location, close to public transport." "Great shopping at the nearby city centre, and close to the beach." "Accessible by car, but parking is costly." "Excellent sightseeing, restaurants and bars nearby."

    Details
  • Service
    93%
    "Fantastic service"

    Staff were very polite and well-informed. Very well serviced and fantastic hosts. Customer service exceeded our expectations.

    "Service is professional and friendly, with great tour guides." "Management, housekeeping and reception are great." "Great concierge service." "Smooth booking process." "Room service is perfect." "Recreation staff is nice." "Bar service is acceptable." "Standard laundry service." "Great valet service." "Good shuttle service."

    Details
  • Food
    82%
    "Delicious food"

    Evening meals were delicious. Food was amazing and highly recommended. Pizzas in the bar were delicious.

    "Great dining experience with excellent side dishes." "Restaurant is moderately priced and reasonably clean." "Great seafood and snacks." "Beef dishes & steaks are all right."

    Details
  • Breakfast
    77%
    "Tasty breakfast"

    The breakfast buffet was scrumptious. Full buffet breakfast was scrumptious. Scrumptious buffet breakfasts.

    "Tasty yet pricey breakfasts."

    Details
  • Room
    67%
    "Room is all right"

    Bedding was sensational. Lake view was a delight. Standard room which was horrible.

    "Kitchenettes and rooms, generally, are OK, although could use some maintenance." "Rooms are tidy, with decent beds." "Old, cramped rooms with poor minibars." "Small rooms and poorly cleaned bathrooms." "Substandard furniture with poor A/C, TV's and balconies." "Shower can be a problem."

    Details
  • Amenities
    64%
    "Ordinary amenities"

    Playground outside was fantasic. Lifts on the ground floor is shabby. Carpet in hallway not the best.

    "Okay buildings and entrance area." "Nice grounds with great facilities for kids." "Facilities are outdated, but outdoor sports facilities are top-notch." "Architecture not so nice." "Elevator in need of updating." "Adequate meeting & event facilities." "Handicap accessible facilities are all right."

    Details
  • Value for money
    59%
    "Fairly good value for money"

    Cheap beer on the beach. Restaurant very expensive and pretty empty. Was charged full price in the dining room.

    "Fairly good value for money." "Free internet." "High priced breakfast." "Normally priced food." "Standard beverage prices."

    Details
  • Comfort
    55%
    "Comfortable"

    Broken aircon. Bed has more stains. Beds amazing.

    "Beds are decent and generally comfortable." "Small rooms and bathrooms, with insufficient A/C and too much noise."

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  • WiFi
    42%
    "Complaints about WiFi"

    I complained about charges for wi fi. Internet is appalling. Internet and TV were awful.

    "Wifi quality could be improved." "Free internet."

    Details