Novotel Queenstown Lakeside

Queenstown, New Zealand

7.4 K reviews
Very good lake hotel. Located near shopping areas and the city center. Fantastic service.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Fridge
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Jacuzzi
    • Children's Entertainment
Cnr Earl St and Marine Parade 9300 Queenstown
329 ft to downtown


The hotel is located in Queenstown, New Zealand, in the city centre and 1 km from the Skyline Gondola, Memorial Hall, Embassy Theatre and Williams Cottage. Queenstown Airport is approximately 5 km from the hotel.


Guest accommodation comprises 273 rooms. The upper floors of the hotel can be accessed by lift. Amenities include a safe. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the establishment are a restaurant, a dining area and a bar. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the accommodation. Additional services include a babysitting service, room service and a laundry service.


The hotel features rooms with air conditioning and a bathroom. The basic features of most rooms include a balcony. A double bed ensures a good night's sleep. Cots are available for younger guests. A safe, a minibar and a desk are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. The accommodation units include a bathroom with a shower. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. A dip in the swimming pool is great for getting into the holiday spirit. The hot tub is the perfect place to relax. The hotel offers a gym (for a fee) to guests. An entertainment programme is offered for children.


Breakfast can be booked.


The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Location is superb. Location of the hotel is superb. Location of the Novotel is superb.

    "Good location, close to public transport." "Great shopping at the nearby city centre, and close to the beach." "Accessible by car, but parking is costly." "Excellent sightseeing, restaurants and bars nearby."

  • Service
    "Fantastic service"

    Staff were very polite and well-informed. Very well serviced and fantastic hosts. Customer service exceeded our expectations.

    "Service is professional and friendly, with great tour guides." "Management, housekeeping and reception are great." "Great concierge service." "Smooth booking process." "Room service is perfect." "Recreation staff is nice." "Bar service is acceptable." "Standard laundry service." "Great valet service." "Good shuttle service."

  • Food
    "Delicious food"

    Evening meals were delicious. Food was amazing and highly recommended. Pizzas in the bar were delicious.

    "Great dining experience with excellent side dishes." "Restaurant is moderately priced and reasonably clean." "Great seafood and snacks." "Beef dishes & steaks are all right."

  • Breakfast
    "Tasty breakfast"

    The breakfast buffet was scrumptious. Full buffet breakfast was scrumptious. Scrumptious buffet breakfasts.

    "Tasty yet pricey breakfasts."

  • Room
    "Room is all right"

    Bedding was sensational. Lake view was a delight. Standard room which was horrible.

    "Kitchenettes and rooms, generally, are OK, although could use some maintenance." "Rooms are tidy, with decent beds." "Old, cramped rooms with poor minibars." "Small rooms and poorly cleaned bathrooms." "Substandard furniture with poor A/C, TV's and balconies." "Shower can be a problem."

  • Amenities
    "Ordinary amenities"

    Playground outside was fantasic. Lifts on the ground floor is shabby. Carpet in hallway not the best.

    "Okay buildings and entrance area." "Nice grounds with great facilities for kids." "Facilities are outdated, but outdoor sports facilities are top-notch." "Architecture not so nice." "Elevator in need of updating." "Adequate meeting & event facilities." "Handicap accessible facilities are all right."

  • Value for money
    "Fairly good value for money"

    Cheap beer on the beach. Restaurant very expensive and pretty empty. Was charged full price in the dining room.

    "Fairly good value for money." "Free internet." "High priced breakfast." "Normally priced food." "Standard beverage prices."

  • Comfort

    Broken aircon. Bed has more stains. Beds amazing.

    "Beds are decent and generally comfortable." "Small rooms and bathrooms, with insufficient A/C and too much noise."

  • WiFi
    "Complaints about WiFi"

    I complained about charges for wi fi. Internet is appalling. Internet and TV were awful.

    "Wifi quality could be improved." "Free internet."