Novotel Twin Waters

Sunshine Coast, Australia

77%
10.1 K reviews
Good club hotel. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathroom
    • Shower
  • Facility
    • Conference Room
    • WLAN access
    • Laundry Service
Ocean Drive Twin Waters Sunshine Coast Queensland 4564

Location

The resort occupies a unique location where the river meets the sea on Queensland's Sunshine Coast. It is conveniently located within minutes of popular restaurant and shopping precincts. The resort is also just 5 km away from the Sunshine Coast Airport, which offers direct air services from Sydney, Melbourne and Adelaide.

Facilities

Travellers are welcomed at the hotel, which has a total of 358 rooms. The establishment features a dining area, a laundry service and a conference room. Those arriving in their own vehicles can leave them in the car park of the accommodation. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.

Rooms

Each of the rooms is appointed with air conditioning and a bathroom. A balcony is included as standard in most rooms, offering additional space for relaxation. A queen-size bed ensures a good night's sleep. There is also a desk. Additional features include a fridge and a tea/coffee station. An ironing set is also available for guests' convenience. Other features include a telephone, a TV and WiFi (for a fee). The accommodation units include a bathroom with a shower. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

The establishment features various options for cooling off on hot days, including a pool and an outdoor pool. A variety of sporting activities are available at the accommodation, for example volleyball, golf and archery, or for a fee, biking/mountain biking and tennis. Water sports enthusiasts can enjoy windsurfing, sailing and kayaking. Guests of the hotel can enjoy indoor activities, including a gym. A wellness area with a spa provides a great opportinity to unwind ater a long day. Additional services available for a fee include a beauty salon and massage treatments An entertainment programme is offered for children.

Ratings

  • Service
    80%
    "Fantastic service"

    Impecable attention to detail. Check in & check out was faultless. Staff were superbly accommodating.

    "Warm service and reception, but bar service lacking." "Service staff are professional with particularly good restaurant service and great childcare." "Recreation staff is nice." "Management and housekeeping are decent." "Room service could have been improved." "Booking process is sufficient." "Hotel security can be an issue." "Shuttle service is ok." "Great concierge service."

    Details
  • Location
    80%
    "Great location"

    Environment was a delight. Amazing location and facilities. Food in restaurants were amazing.

    "Great location." "Easy car access but inadequate parking." "Close to the beach with great sightseeing." "Reasonably central, with shopping somewhat close by." "Restaurants & bars in the area are ok."

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  • Breakfast
    70%
    "Tasty breakfast"

    Buffet breakfast was delicious. The breakfast buffet is superb. Buffet breakfasts were superb.

    "Reasonably priced, tasty breakfasts."

    Details
  • Value for money
    53%
    "Fairly good value for money"

    Meals were reasonably priced & yum. Cost was excellent. Experience very welcoming and worthwhile.

    "Fairly good value for money." "Food is a bit overpriced." "Acceptable breakfast prices." "Internet is affordable." "Standard beverage prices."

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  • Food
    52%
    "Food is all right"

    Muffins in the cafe which were divine. Dinner was horrible and very expensive. Dirty plates and bowl.

    "Poor dining experience with untidy dining area." "Poor menu, especially in side dishes." "Food is pricey and snacks are subpar." "Fish & seafood is acceptable." "Guests disliked the pork dishes, desserts, and fruits." "Pizza is ok." "Untasty beef dishes & steak." "Salads are not good." "Bad pasta." "Tasteless vegetables." "Bad poultry dishes." "Poor vegetarian & vegan dishes."

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  • Vibe
    51%
    "Decent vibe"

    Accommodation was enormous and elegantly decorated. Carpets and lounges looked grubby. Many fittings dated and rusty.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Stylish hotel." "Luxurious Hotel." "Good resort hotel." "Awesome for families."

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  • Pool
    51%
    "Ordinary pool"

    Swimming pool area was untidy and lacked the WOW factor. Chipped and cracked tiles around the pool area. Pool was wonderful.

    "Acceptable pools with some cleanliness complaints."

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  • Room
    50%
    "Room is all right"

    Fixtures were very dirty and unclean. Toilets in foyer unclean. Carpet in the gym was filthy.

    "Spacious rooms with great views, but poor maintenance and subpar beds." "Decent balconies and reasonably clean rooms." "Bathrooms are large but with substandard cleaning." "Outdated rooms with poor kitchenettes, minibars and A/C." "TV's and furniture not great." "Shower can be a problem."

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  • Comfort
    49%
    "More comfort would be nice"

    Mold on the front door and air-conditioning. Room was terrible and noisy. Bed/ lounge was very dirty.

    "Poor beds, with complaints about A/C and noise." "Spacious rooms and bathrooms."

    Details
  • WiFi
    30%
    "Complaints about WiFi"

    Wi-Fi which was abysmal. Wifi is a rip off. Wifi in conference area was disappointing.

    "WiFi isn't great although it's reasonably priced."

    Details