Novotel York Centre

York, United Kingdom

82%
8.5 K reviews
Very good family hotel. Close to the city center with easily acessible parking.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Playground
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Café
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Conference Room
    • Public Internet Access
  • Food
    • Special Diet
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Continental Breakfast
    • Special Offers
    • Set menu dinner
    Activities
    • Outdoor Pool(s)
    • Indoor Pool
    • Number of Pools
    • Tanning Studio/Solarium
    • Children's Entertainment
Fishergate YO10 4FD York
0.7 mi to downtown

Location

Located on the banks of the River Foss, alongside the historic city walls, the hotel is close to Clifford Tower and within just 5 minutes' walk of York city centre, the main shopping area and local attractions.

Facilities

The hotel was built in 1985. Guests can feel at home in one of the 124 rooms. Most storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows travellers to stay connected. The accommodation has a range of facilities for guests with disabilities. Gastronomic options offered by the establishment include a restaurant, a dining area, a breakfast room, a café and a bar. Guests can buy souvenirs at the gift shop. The grounds of the hotel feature a playground and an attractive garden. Additional facilities at the accommodation include a newspaper stand. Those arriving in their own vehicles can leave them in the car park of the establishment. Available services and facilities include room service and a laundry service.

Rooms

Each of the rooms is appointed with central heating and a bathroom. A double bed ensures a good night's sleep. A safe and a minibar are also available. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV and WiFi. The bathroom offers convenient facilities including a shower. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

Guests can enjoy a varied leisure programme thanks to the range of sport and entertainment options available. The accommodation features a pool and an indoor pool. The terrace is a great place to while away the time. The establishment offers a solarium (for a fee) to guests. An entertainment programme is offered for children.

Meals

Catering options available at the hotel include bed and breakfast and half board. Guests can choose to book options such as breakfast, lunch or dinner. Staff are also happy to provide special dietary cuisine. The accommodation also offers special catering options.

Payment

The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.

Ratings

  • Service
    91%
    "Fantastic service"

    Front desk staff impeccable. Staff were impeccable. Room staff impeccable.

    "Great, friendly service at reception and bar." "Service is professional and excellent childcare is available." "Decent waitstaff and management." "Housekeeping can be a problem." "Room service could have been improved." "Recreation staff is nice."

    Details
  • Location
    87%
    "Great location"

    Hotel location was perfect. Tastefully decorated and brilliant parking. Brilliant location and staff.

    "Great location." "So-so car access and parking." "Near downtown with great sightseeing and shopping." "Parking should be cheaper." "Medium distance to train station." "Close to public transport."

    Details
  • WiFi
    81%
    "Good internet service"

    Internet were superb. Computers and other equipment were all working well. Wifi are great for kids.

    "Good wifi quality." "Free internet."

    Details
  • Breakfast
    77%
    "Tasty breakfast"

    For breakfast and dinner were delicious. Breakfast is delicious. Breakfast and waiting staff were superb.

    "Tasty yet pricey breakfasts."

    Details
  • Pool
    66%
    "Ordinary pool"

    No toilet facilities in swimming pool area. Pool area was fantastic. Pool was a bit grubby.

    "Acceptable pools with some cleanliness complaints."

    Details
  • Food
    61%
    "Food is all right"

    Spaghetti carbonara very greasy and unimaginative. Buffet dinner, which was terrible. Chairs in the dining room all stained.

    "Poor snacks and overall mediocre dining." "Poor menu, especially in side dishes." "Clean enough dining area, but food is expensive." "Guests disliked the pork dishes, desserts, and fruits." "Untasty beef dishes & steak." "Bad poultry dishes." "No good fish & seafood."

    Details
  • Cleanliness
    60%
    "Quite clean"

    Excellent clean friendly place to stay. Toilets in the foyer were dirty. Carpets at the lobby were dirty.

    "Acceptably clean rooms and dining area." "Clean hotel facilities." "Bathrooms and pool area are inadequately clean."

    Details
  • Room
    55%
    "Room is all right"

    Toilets in the foyer were dirty. Worst nights sleep of my life. Lobby toilets don't flush, disgrace.

    "Big rooms with mediocre maintenance and cleanliness and so-so beds." "Bathrooms are large but with substandard cleaning." "Outdated rooms with deficient A/C, furniture, and kitchenettes." "Shower was ok." "Decent views and okay minibars."

    Details
  • Value for money
    36%
    "Value for money could be better"

    Buffet food was dissapointing and expensive. Bedding was a bit poor for the price. Room was overrated and overpriced.

    "Value for money could be better." "Pricey breakfast and dining." "Beverages could be cheaper." "Free internet."

    Details
  • Wellness Area
    11%
    "Wellness & sports facilities could be improved"

    Mats in the changing room were disgusting. Changing facilities verging on disgusting. There was no Jacuzzi or sauna.

    "Below average sauna and wellness facilities." "Fitness area can be optimized."

    Details