Novum Hotel Cristall Wien

Vienna, Austria

2 K reviews
Fair for traveling with friends. Good for sightseeing with access to public transportation.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Minibar
    • Bathtub
    • Satellite/cable TV
  • Facility
    • Elevators
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Hairdresser
    • 24-hour check-in
    • Newspaper stand
    • WLAN access
    • Conference Room
    • Public Internet Access
    • Bicycle Hire
  • Food
    • Breakfast Served
    • Breakfast Buffet
    • Cycling/Mountain Biking
Franzensbrückenstraße 9 Leopoldstadt 1020 Wien
1.3 mi to downtown


The hotel is centrally situated in the 2nd district of Vienna, close to the Praterstern and approximately 15 minutes’ walk from St. Stephens Place. Underground and tram stations are in the immediate vicinity. The Prater public park is literally right in the backyard. The hotel is very appealing to nature lovers, cyclists, joggers and, of course, theme park fans. Furthermore, the Vienna international fairgrounds (Messe Wien), the Austria Center, the UN buildings and the Johann Strauss Museum are quick and easy to reach. Schwechat International Airport is about 20 km away.


This hotel was built in 1899. Travellers can enjoy a pleasant stay in one of the 55 rooms. Most storeys can be reached by lift. Services and facilities at the hotel include a safe, a restaurant, a breakfast room, a bar, a newspaper stand, a hairdresser and a conference room. Wireless internet access in public areas (for a fee) allows guests to stay connected. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the establishment. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.


The accommodation features rooms with central heating and a bathroom. A double bed ensures a good night's sleep. A safe and a minibar are also available. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available.


For a fee, travellers can take advantage of biking/mountain biking.


It is possible to order breakfast.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Markets right next to the hotel. Near U-bahn station. Excellent location.

    "Great location, close to the train station." "Central location with great sightseeing, dining out and shopping." "So-so car access and parking." "Parking should be cheaper."

  • Breakfast
    "Tasty breakfast"

    Delicious breakfast. Excellent breakfast. Big breakfast.

    "Tasty yet pricey breakfasts."

  • Service
    "Service is adequate"

    Flexible check in. No welcome. Staff was rude.

    "Service is friendly and professional but overall average." "Complaints about housekeeping and reception." "Great concierge service."

  • Cleanliness
    "Quite clean"

    Smelly pillows. Dirty hostel. Clean rooms.

    "Cleanliness is lacking in rooms and bathrooms." "Moderately clean hotel facilities."

  • Comfort
    "More comfort would be nice"

    There is no air-condition. AC didn't work. Air conditioner did not work.

    "Uncomfortable, with guests complaining about noise and the A/C." "Rooms are spacious with standard beds."

  • Room
    "Room needs to be improved"

    There is no air-condition. AC didn't work. Furnature is old.

    "Inadequate minibars in older, poorly-maintained rooms." "Large, reasonably clean rooms and comfortable beds." "Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard." "Shower can be a problem."

  • Amenities
    "Amenities are not the best"

    Very old structure. A bit old interiors. Avoid ground floor.

    "Hotel grounds and lobby are nice, but facilities are outdated." "Elevator in need of updating." "Architecture not so nice."

  • WiFi
    "Complaints about WiFi"

    No internet in the room. No internet. Unreliable internet connection.

    "Wifi quality could be improved." "Free internet."

  • Vibe
    "Vibe is not too good"

    Very old structure. A bit old interiors. Furnature is old.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Hotel is relatively stylish." "Hotel is fairly plain." "Entrance area is ok." "Good for traveling with friends." "Good choice for a city trip." "Suitable for solo travelers."