Occidental at Xcaret Destination

Playa del Carmen / Playacar, Mexico

14.5 K reviews
Excellent family hotel. Close to Caribbean Sea. Good for sightseeing and has a beach nearby.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathroom
    • Safe
    • Shower
    • Hairdryer
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Playground
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Kids Club
    • Theater
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Nightclub
    • Conference Room
    • Small supermarket
    • Public Internet Access
  • Food
    • Breakfast Served
    • Breakfast Buffet
    • Lunch Buffet
    • All inclusive
    • Children's Pool
    • Lounge Chairs
    • Jacuzzi
    • Bocce
    • Diving
    • Number of Pools
    • Massage
    • Archery
    • Steam bath
    • Sauna
    • Tennis
    • Golf
    • Basketball
    • Pool bar
    • Darts
    • Minigolf
Carretera Chetumal Puerto Juárez km 282 77710 Playa del Carmen Solidaridad Riviera Maya Quintana Roo


The hotel offers guests a total of 778 rooms. Most storeys are accessible by lift. Amenities include a safe and a cash machine. Wireless internet access is available to travellers in the public areas. Among the culinary options available at the accommodation are a restaurant and a bar. Various shops are available, including a supermarket. There is also a garden. Additional facilities at the establishment include a playroom. Those arriving in their own vehicles can leave them in the car park of the hotel. Available services and facilities include room service and a hairdresser.


Each of the rooms is appointed with air conditioning and a fan. Most rooms feature a balcony with a view for guests' enjoyment. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. Other features include a telephone and a TV. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms.


The accommodation offers a pool and a children's pool. Sun loungers and parasols are ideal for relaxation. Guests can enjoy a range of refreshing drinks at the poolside bar. Leisure options at the establishment include a gym and a spa, or for a fee, a steam bath. Entertainment options and leisure facilities include a disco and a nightclub.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner. The hotel also offers snacks. Alcohol-free drinks and alcoholic beverages are offered.


The following credit cards are accepted in the complex: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Location and staff well exceeded our expectations. Location was exquisite. Food at all restaurants was delicious.

    "Great location somewhat accessible by car." "Close to the beach, restaurants, bars, and sightseeing." "Reasonably central, with shopping somewhat close by." "Sufficient access to airport."

  • Service
    "Fantastic service"

    Whole team were fantastic hosts. Bar staff were very attentive and unobtrusive. Location and staff well exceeded our expectations.

    "Friendly bar staff, but poorly rated management." "Service staff are professional with particularly good restaurant service and great childcare." "Recreation staff is nice." "Guests complained about the staff at reception and housekeeping." "Room service could have been improved." "Concierge service is average." "Booking process should be better organized." "Average tour guide." "Hotel security is ok." "Laundry service can be improved."

  • Food
    "Delicious food"

    Buffet was also very delicious. The restaurants were delicious and fun. Food was fantastic and properly.

    "Good food, especially seafood." "Menu is okay and dining room is clean enough." "Affordable food and okay snacks." "Desserts & fruits are ok." "Beef dishes & steaks are all right." "Unappetizing pork dishes and side dishes." "Vegetables are average." "Acceptable poultry dishes." "Salads are ok." "Poor vegetarian & vegan dishes." "Pasta is ok." "Soups do not taste good."

  • Breakfast
    "Tasty breakfast"

    Pastries and omelettes amazing. For breakfast and lunch was incredible. Restaurants and breakfast was fantastic.

    "Great and affordable breakfast."

  • Room
    "Room is all right"

    Sewer odor was horrible. Sheets were stained and dirty. Dirty walls in common areas.

    "Decent old rooms with okay beds and subpar TVs." "Large, clean rooms with wonderful views." "Poor balconies and badly cleaned bathrooms." "Badly maintained rooms with poor minibars and kitchenettes." "Shower can be a problem."

  • WiFi
    "Complaints about WiFi"

    Access to wifi pathetic. Internet policy is worst. Internet service is poor and expensive.

    "Wifi quality could be improved." "Internet is affordable."