Occidental at Xcaret Destination

Playa del Carmen / Playacar, Mexico

15.4 K reviews
Excellent family hotel. Close to Caribbean Sea. Good for sightseeing and located near shopping areas.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathroom
    • Safe
    • Shower
    • Hairdryer
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Playground
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Kids Club
    • Theater
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Nightclub
    • Conference Room
    • Small supermarket
    • Public Internet Access
  • Food
    • Breakfast Served
    • Breakfast Buffet
    • Lunch Buffet
    • All inclusive
    • Children's Pool
    • Lounge Chairs
    • Jacuzzi
    • Bocce
    • Diving
    • Number of Pools
    • Massage
    • Archery
    • Steam bath
    • Sauna
    • Tennis
    • Golf
    • Pool bar
    • Basketball
    • Darts
    • Minigolf
Carretera Chetumal Puerto Juárez km 282 77710 Playa del Carmen Solidaridad Riviera Maya Quintana Roo


The hotel offers guests a total of 778 rooms. Most storeys are accessible by lift. Amenities include a safe and a cash machine. Wireless internet access is available to travellers in the public areas. Among the culinary options available at the accommodation are a restaurant and a bar. Various shops are available, including a supermarket. There is also a garden. Additional facilities at the establishment include a playroom. Those arriving in their own vehicles can leave them in the car park of the hotel. Available services and facilities include room service and a hairdresser.


Each of the rooms is appointed with air conditioning and a fan. Most rooms feature a balcony with a view for guests' enjoyment. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. Other features include a telephone and a TV. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms.


The accommodation offers a pool and a children's pool. Sun loungers and parasols are ideal for relaxation. Guests can enjoy a range of refreshing drinks at the poolside bar. Leisure options at the establishment include a gym and a spa, or for a fee, a steam bath. Entertainment options and leisure facilities include a disco and a nightclub.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner. The hotel also offers snacks. Alcohol-free drinks and alcoholic beverages are offered.


The following credit cards are accepted in the complex: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Location and staff well exceeded our expectations. Location was exquisite. Food at all restaurants was delicious.

    "Great location somewhat accessible by car." "Excellent sightseeing, restaurants and bars nearby." "Great shopping at the nearby city centre, and close to the beach."

  • Service
    "Fantastic service"

    Whole team were fantastic hosts. Hotel staff well exceeded our expectations. Bar staff were very attentive and unobtrusive.

    "Great waitstaff, friendly service, and excellent guided tours." "Recreation staff is nice." "Great childcare and entertainment together with professional service." "Poor reception but decent management." "Housekeeping is satisfactory." "Concierge service is average." "Hotel security can be an issue." "Laundry service can be improved."

  • Breakfast
    "Tasty breakfast"

    Pastries and omelettes amazing. For breakfast and lunch was incredible. Breakfast juices are excellent.

    "Great and affordable breakfast."

  • Food
    "Delicious food"

    Buffet was also very delicious. Food was fantastic and properly. Staff, activities, and food exceeded our expectations.

    "Affordable restaurant with great food, especially seafood." "Dining experience and menu relatively good especially the fruits & desserts." "Beef dishes & steaks are all right." "Dining area is relatively clean." "Pizza is not the best." "Bad poultry dishes." "Salads are ok." "Poor vegetarian & vegan dishes." "Soups do not taste good."

  • Room
    "Room is all right"

    Sewer odor was horrible. Dirty towels on chairs. Sheets were stained and dirty.

    "Rooms are standard with average beds and furnishings." "Large rooms but maintenance and A/C are lacking." "Mediocre sized, poorly cleaned bathrooms." "Complaints about minibars and kitchenettes." "Adequate balcony."

  • WiFi
    "Regular internet service"

    Access to wifi pathetic. Internet policy is worst. Internet service is poor and expensive.

    "Wifi quality could be improved." "Internet is affordable."