Palmer House Hilton

Chicago, USA

7 K reviews
Very good luxury hotel. Close to Starbucks. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
    • Lounge Chairs
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Massage
    • Aqua aerobics
    • Swimming Pool
    • Steam bath
    • Sauna
    • Children's Entertainment
17 East Monroe Street Chicago Illinois 60603
0 ft to downtown


The hotel is a lively destination within walking distance of the best attractions the city of Chicago has to offer, like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theatre district and the Magnificent Mile. It is a locale close to the best of the city's offerings, shopping on the famed State Street and Jewelers Row on Wabash Avenue. The hotel is also situated near the Jay Pritzker Pavilion at Millennium Park, Chicago Theatre, Chicago Symphony Orchestra, Lincoln Park Zoo and many more points of interest. Chicago Midway International Airport is about 18 km away and Chicago O'Hare International Airport is some 29 km from the establishment.


The hotel was built in 1925. Guests can feel at home in one of the 1639 rooms. Most of the storeys can be reached by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the accommodation are a restaurant, a café and a bar. Various shops are available, including a supermarket and a souvenir shop. Additional facilities at the establishment include a newspaper stand. Guests arriving by car can leave their vehicles in the garage or in the car park (for a fee). Available services and facilities include room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included as standard. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, a stereo system, an alarm clock and WiFi (for a fee), contribute to a great stay. The daily newspaper is laid out for guests in the the rooms. Some of the rooms are adapted for wheelchair users. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The hotel offers non-smoking rooms.


The accommodation features a pool and an indoor pool. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. Water sports enthusiasts are offered aquafit. Sport and leisure facilities at the establishment include a gym and yoga. A spa, a sauna, a steam bath, a beauty salon and anti-ageing treatments are among the wellness options offered. For an additional fee, massage treatments are also available. An entertainment programme is offered for children.


Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Position is excellent. Location is phenomenal. Excellent location downtown.

    "Great location." "Accessible by car, but parking is costly." "Near to the city centre with good shopping options nearby." "Near public transport, airport, and train station."

  • Amenities
    "Great amenities"

    Hotel lobby is amazing. Amazing property. Loved the decor and atmosphere.

    "Good handicap accessible facilities." "Great buildings with nice entrance area and conference rooms." "Beautiful architecture." "Elevator in need of updating." "Facilities in need of refurbishment."

  • Vibe
    "Awesome vibe"

    Elegant old-world charm. Hotel lobby is amazing. Loved the decor and atmosphere.

    "Awesome vibe." "Pleasant entrance area." "Hotel could use some updating." "Friendly atmosphere." "Stylish hotel." "Luxurious Hotel." "Luxury hotel." "Good choice for a city trip." "Good for business people."

  • Service
    "Fantastic service"

    Staff was exceptional. Excellent front desk staff. Excellent restaurant recommendation.

    "Professional and warm service and acceptable housekeeping." "Decent management, reception, and restaurant service." "Great concierge service." "Room service is average." "Booking process should be better organized." "Pool bar needs better service." "Recreation staff is nice." "Valet service could be better."

  • Breakfast
    "Breakfast is average"

    Excellent buffet breakfast. Best eggs Benedict. Loved the breakfast buffet.

    "Affordable, fairly tasty breakfasts."

  • Cleanliness
    "Quite clean"

    Pristine decor. Neat lobby. Stained pillow cases.

    "Untidy dining area but rooms are clean enough." "Bathrooms and pool area are inadequately clean." "Moderately clean hotel facilities." "Wellness & sports facilities could use better cleaning."

  • Room
    "Room needs to be improved"

    Wallpaper was peeling off. Horrible toilet paper. Stained pillow cases.

    "Subpar views and poorly-maintained rooms with insufficient A/C and unstocked minibars." "Awesome beds and clean enough, but small, rooms." "Small rooms and poorly cleaned bathrooms." "Old rooms with poor TV's and furniture but OK kitchenettes." "Shower can be a problem."

  • Value for money
    "Value for money could be better"

    Charged me extra for wifi service. Were charged for valet. Poor value for money.

    "Value for money could be better." "Relatively high internet cost." "Fair breakfast prices." "Food and beverages are pricey."

  • Comfort
    "More comfort would be nice"

    Walls were paper thin. Stained pillow cases. Tiny bathrooms.

    "Small rooms with comfort and noise issues." "Lovely beds, but substandard room maintenance with poor A/C."

  • WiFi
    "Complaints about WiFi"

    Charged me extra for wifi service. Absurd wifi policy. Charged twice for wifi.

    "Wifi quality could be improved." "Relatively high internet cost."