Palmer House Hilton

Chicago, USA

6.9 K reviews
Very good luxury hotel. Close to Starbucks. Good for sightseeing and located near shopping areas. Fantastic service. Awesome vibe.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
    • Lounge Chairs
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Massage
    • Aqua aerobics
    • Swimming Pool
    • Steam bath
    • Sauna
    • Children's Entertainment
17 East Monroe Street Chicago Illinois 60603
0 ft to downtown


The hotel is a lively destination within walking distance of the best attractions the city of Chicago has to offer, like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theatre district and the Magnificent Mile. It is a locale close to the best of the city's offerings, shopping on the famed State Street and Jewelers Row on Wabash Avenue. The hotel is also situated near the Jay Pritzker Pavilion at Millennium Park, Chicago Theatre, Chicago Symphony Orchestra, Lincoln Park Zoo and many more points of interest. Chicago Midway International Airport is about 18 km away and Chicago O'Hare International Airport is some 29 km from the establishment.


The hotel was built in 1925. Guests can feel at home in one of the 1639 rooms. Most of the storeys can be reached by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the accommodation are a restaurant, a café and a bar. Various shops are available, including a supermarket and a souvenir shop. Additional facilities at the establishment include a newspaper stand. Guests arriving by car can leave their vehicles in the garage or in the car park (for a fee). Available services and facilities include room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included as standard. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, a stereo system, an alarm clock and WiFi (for a fee), contribute to a great stay. The daily newspaper is laid out for guests in the the rooms. Some of the rooms are adapted for wheelchair users. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The hotel offers non-smoking rooms.


The accommodation features a pool and an indoor pool. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. Water sports enthusiasts are offered aquafit. Sport and leisure facilities at the establishment include a gym and yoga. A spa, a sauna, a steam bath, a beauty salon and anti-ageing treatments are among the wellness options offered. For an additional fee, massage treatments are also available. An entertainment programme is offered for children.


Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Position is excellent. Location is phenomenal. Amazing location downtown.

    "Great location." "Accessible by car, but parking is costly." "Centrally located, near restaurants, bars, and shopping." "Near public transport, airport, and train station."

  • Amenities
    "Great amenities"

    Gorgeous lobby level. Hotel lobby is amazing. Lobby was amazing.

    "Good handicap accessible facilities." "Great buildings with nice entrance area and conference rooms." "Beautiful architecture." "Elevator in need of updating." "Hotel grounds are pleasant, but facilities are outdated."

  • Vibe
    "Awesome vibe"

    Gorgeous lobby level. Elegant old-world charm. Hotel lobby is amazing.

    "Awesome vibe." "Pleasant entrance area." "Stylish hotel." "Friendly atmosphere." "Hotel could use some updating." "Luxurious Hotel." "Luxury hotel." "Good for business people." "Good choice for a city trip."

  • Service
    "Fantastic service"

    Cleaning staff exceeded my expectations. Staff was fabulous. Excellent front desk staff.

    "Friendly and professional service with decent reception and housekeeping." "Great concierge service." "Poorly managed with subpar restaurant service." "Room service is average." "Pool bar needs better service." "Booking process should be better organized." "Recreation staff is nice." "Valet service could be better." "Good shuttle service." "Hotel security is ok."

  • Breakfast
    "Breakfast is average"

    Excellent Buffet breakfast. Best eggs Benedict. There is no continental breakfast.

    "Affordable, fairly tasty breakfasts."

  • Cleanliness
    "Quite clean"

    Pristine decor. Dirty tub. Dirty linen.

    "Untidy dining area but rooms are clean enough." "Bathrooms and pool area are inadequately clean." "Moderately clean hotel facilities." "Wellness & sports facilities could use better cleaning."

  • Value for money
    "Value for money could be better"

    Overpriced mini-bar. Were charged for valet. Poor value for money.

    "Value for money could be better." "Relatively high internet cost." "Fair breakfast prices." "Food is a bit overpriced." "Standard beverage prices."

  • Room
    "Room needs to be improved"

    Wallpaper was peeling off. Horrible toilet paper. Stained pillow cases.

    "Old, badly-maintained rooms with poor views." "Rooms relatively tidy with acceptable beds, yet small with poor furniture." "Small rooms and poorly cleaned bathrooms." "Guests complained about kitchenettes, minibars, TV's, and A/C." "Shower can be a problem."

  • Comfort
    "More comfort would be nice"

    Tiny hotel room. Walls were paper thin. Stained pillow cases.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

  • Pool
    "Pool should be renewed"

    Swimming pool felt old. Pool were old. Pool was tiny.

    "Pool in need of cleaning."

  • WiFi
    "Complaints about WiFi"

    Absurd wifi policy. Paying for WiFi. Overpriced WiFi.

    "Wifi quality could be improved." "Relatively high internet cost."