Pan Pacific

Suzhou, China

7.3 K reviews
Excellent romantic hotel. Easily accessible by car and good for sightseeing. Great pool.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Safe
    • Internet Access
    • King-size Bed
    • Stereo
    • Lounge
    • Double Bed
    • Bathroom
    • Wheelchair access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Bicycle Cellar
    • Playground
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Pub(s)
    • Bicycle Hire
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Shops
    • Medical Assistance
    • Newspaper stand
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
  • Food
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Half Board
    • Drinks Included
    • Special Offers
    • Lunch Buffet
    • Evening Buffet
    • à la carte Dinner
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Set menu dinner
    • Full Board
    • Children's Pool
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Entertainment Program
    • Tanning Studio/Solarium
    • Sauna
    • Pool bar
    • Children's Entertainment
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
    • Surfing
    • Aerobics
259 Xin Shi Road 215007 Suzhou
1.3 mi to downtown


Conveniently situated in the heart of Suzhou, the ideal location is a perfect base for exploring the local sights and attractions. The hotel is also only a short ride from the Industrial Park and the New District where manufacturing and technology drive the Suzhou economy. The central Guanqian district, which is good for shopping, and the bars and pubs in Shi quan jie are only a 5-minute drive from the hotel, as is the Suzhou Museum. The nearest park, Panmen Park, is only a 5-minute walk and the Hanshan Temple, Tiger Hill and Pearl Farm are all 10 minutes’ drive away. The train station can be reached in 20 minutes using public transport. A trip to Lake Taihu requires just a 40-minute drive and Shanghai can be reached in only 90 minutes by car.


This hotel was built in 1998. Guest accommodation comprises 386 rooms. Individual storeys are accessible via the lift or stairs. Services such as a cloakroom, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Various shops are available, including a supermarket. The grounds of the establishment feature a playground and an attractive garden. Additional features at the accommodation include a newspaper stand and a playroom. Guests arriving by car can leave their vehicles in the garage or in the car park. Bicycles can be left in the bicycle storage area. Available services and facilities include medical assistance, translation services, room service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.


Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV, a radio and a stereo system add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. Leisure options at the establishment include surfing, a gym, gymnastics, a spa, a sauna and solarium, or for a fee, massage treatments. Guests of all ages have the opportunity to enjoy an interesting entertainment programme.


Catering options available at the accommodation include bed and breakfast, half board and full board. Breakfast, lunch and dinner are available. Staff are also happy to provide special dietary cuisine. The hotel also offers special catering options. Drinks are included in the price for travellers.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Famous man-made canal. Quiet neighbourhood. Bakery just around the corner.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Parking is good and affordable." "Close to public transport." "Medium distance to train station."

  • Wellness Area
    "Great wellness & sports facilities"

    Great gym. Gym facilities was good.

    "Awesome wellness and fitness areas." "Sauna is ok."

  • Service
    "Fantastic service"

    Young workers to be more thoughtful. Excellent staff at the front desk. All staff at the hotel were friendly and helpful.

    "Efficient, friendly service, but complaints about management." "Great concierge service." "Great valet service."

  • Pool
    "Great pool"

    Beautiful swimming pool. Heated indoor pool, and outdoor pool. Wonderful pool.

    "Good pool, acceptably clean."

  • WiFi
    "Good internet service"

    "Good internet service." "Average wifi quality."

  • Amenities
    "Ordinary amenities"

    Old building. Beautiful garden. Beautiful decoration.

    "Mediocre building with old facilities." "Great hotel grounds and outdoor sports facilities." "Kids facilities are inadequate." "Elevator in need of updating." "Beautiful architecture." "Adequate terrace."

  • Breakfast
    "Breakfast is average"

    Spread for breakfast. Breakfast offered lots of. Nice breakfast.

    "Breakfast is decent but expensive."

  • Room
    "Room is all right"

    Modern amenities. Bedrooms were surprisingly quiet. Nice and large bedroom.

    "Views are good, menus are average, and rooms are acceptably clean." "Small, badly maintained rooms with poor minibars." "Old rooms with substandard TV's, furniture and air conditioning." "Bathrooms are not great, but moderately clean."

  • Comfort

    Bedrooms were surprisingly quiet. Quiet neighbourhood. Nice and large bedroom.

    "Beds are decent and generally comfortable." "Rooms quiet yet cramped and with substandard A/C."