New York City - Manhattan, USA

23.4 K reviews
Close to Penn. Good for sightseeing with easy access to train stations. Inadequate rooms with subpar service. Vibe is not too good.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Café
    • 24-hour check-in
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
    • Bicycle Hire
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Cycling/Mountain Biking
    • Golf
401 Seventh Avenue at 33rd Street New York New York 10001-2062


This hotel lies at the heart of New York opposite Madison Square Garden, Penn Station, the Empire State Building and Macy's department store. This hotel is surrounded by various shopping facilities, bars and restaurants and is thus the ideal base from which to explore the Big Apple. A diverse nightclubbing scene is located only 1 km away and the nearest stop for local public transport is only a few steps away from the hotel building. La Guardia Airport is 14 km from the hotel.


This hotel was built in 1919. Travellers are welcomed at the establishment, which has a total of 1700 rooms. At the accommodation, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. The individual storeys can easily be reached via the lift or stairs. Amenities include a cloakroom and a currency exchange service. Wireless internet access (for a fee) is available to travellers in the public areas. Among the culinary options available at the hotel are a restaurant, a café and a bar. Shopping facilities are also available. Additional facilities at the establishment include a newspaper stand. Guests arriving by car can leave their vehicles in the garage (for a fee) or in the car park (for a fee). Facilities include room service. The business centre is on hand for guests' business requirements, and offers a fax machine.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. There is also a safe. Guests will also find a tea/coffee station included as standard. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and an alarm clock, contribute to a great stay. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The accommodation offers non-smoking rooms and smoking rooms.


The hotel offers attractions including sport and entertainment opportunities. The establishment features an indoor pool. Leisure options available for a fee at the accommodation include a gym.


Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.


All major credit cards, including American Express, VISA, Diners Club and MasterCard, are accepted for payment.


  • Location
    "Great location"

    Hotel location was excellent. Location is superb. Location of the hotel was fantastic.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Near public transport, airport, and train station." "Accessible by car, but parking is costly."

  • Value for money
    "Fairly good value for money"

    Free international phone calls. Internet was charged. Charged extra for basic hotel.

    "Fairly good value for money." "Internet is affordable." "Acceptable breakfast prices." "Food is a bit overpriced."

  • WiFi
    "Complaints about WiFi"

    Internet was charged. Poor internet service. Unreliable wifi.

    "Wifi quality could be improved." "Internet is affordable."

  • Service
    "Service could be improved"

    Rude Restaurant staff. Staff were unhelpful. Worst check-in experience.

    "Guests complain about the professionalism of the staff and management." "Complaints about reception and the friendliness of staff." "Booking process should be better organized." "Room service could have been improved." "Concierge service is average." "Recreation staff is nice." "Good restaurant service." "Shuttle service is ok." "Valet service is ok." "Good tour guide."

  • Breakfast
    "Breakfast can be improved"

    No continental breakfast. No breakfast facility. No breakfast in the hotel.

    "Breakfast is reasonably priced, but not exceptional."

  • Room
    "Room needs to be improved"

    Bath tub was disgusting. Carpet was disgusting. Disgusting a/c.

    "Outdated, rooms with poor cleanliness and maintenance." "Small rooms and poorly cleaned bathrooms." "Poor furnishings, particularly the kitchenettes, TV's and beds." "Poor air conditioning and minibars in small rooms with no view." "Shower can be a problem."

  • Vibe
    "Vibe is not too good"

    Decor was horrible. Carpet was old and dirty. Halls were dirty.

    "Vibe is not too good." "Hotel could use some updating." "Entrance area is ok." "Atmosphere could be friendlier." "Hotel could be more stylish."

  • Cleanliness
    "Could use a good cleaning"

    Hotel room was filthy. Carpet was filthy. The place was filthy.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean."