Pullman Kuala Lumpur City Center Hotel & Residences

Kuala Lumpur, Malaysia

9.1 K reviews
Very good family hotel. Close to KLCC. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Laundry Service
    • Hotel Room Safe
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
    • Outdoor Pool(s)
    • Number of Pools
    • Pool bar
    • Children's Entertainment
No.4 Jalan Conlay, 50450 Kuala Lumpur


Whether for business or pleasure, the hotel is conveniently located near the Central Business District and the prestigious Ampang Embassy Row, yet only a short stroll from the majestic Petronas Twin Towers, Suria KLCC (Kuala Lumpur City Centre) and the entertainment hub and shopping district of Bukit Bintang. It is a 45-minute drive from Kuala Lumpur International Airport to the hotel.


Guest accommodation comprises 448 rooms. Amenities include a safe and a currency exchange service. Wireless internet access is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area and a bar. Additional facilities at the hotel include a playroom. Those arriving in their own vehicles can leave them in the car park of the accommodation. Available services and facilities include translation services, room service and a laundry service.


Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. A safe and a desk or, for an additional fee, a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV and WiFi. The bathrooms have a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The establishment offers family rooms and non-smoking rooms.


The hotel features a pool and an outdoor pool. The poolside bar serves a selection of refreshing drinks. Leisure options at the accommodation include a gym and a spa. For a fee, a beauty salon and massage treatments are also available. Additional services include an entertainment programme for children, offering numerous activities.


Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Hotel location is superb. Environment of the lounge are superb. Amazing views of Petronas Towers.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Convenient car access and well-priced parking." "Parking is rare." "Close to public transport." "Medium distance to train station."

  • Service
    "Fantastic service"

    Staff exceeded our expectations. Office staff were superb. Service rendered during check in was impeccable.

    "Service is professional and friendly." "Average management, reception and housekeeping." "Great service at restaurant and pool, and excellent bar tenders." "Great concierge service." "Room service is perfect." "Booking process is sufficient." "Laundry service can be improved." "Good shuttle service." "Recreation staff is nice." "Childcare is fair."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast was sumptuous. Breakfast buffet was divine. Delicious croissant at breakfast.

    "Great and affordable breakfast."

  • Value for money
    "Best value for money"

    Pcs complimentary but no free mini bar. Excellent value for money. Complimentary laundry service.

    "Best value for money." "Fair breakfast prices." "Normally priced food." "Free internet." "Beverages could be cheaper."

  • Room
    "Room is all right"

    Bath tub looks dirty. Dirty sofa bed. Chair at the work desk is unclean.

    "Decent beds, cleanliness, and kitchenettes." "Old rooms with poor furniture and A/C, but wonderful views." "Bathrooms are large but with substandard cleaning." "Badly maintained rooms with subpar minibars and TVs." "Shower can be a problem."

  • WiFi
    "Complaints about WiFi"

    There was no intercom in the toilet. Internet connection was so terrible. Internet is appauling.

    "Wifi quality could be improved." "Free internet."