Pullman ZamZam Makkah Hotel

Mecca, Saudi Arabia

76%
19.4 K reviews
Good Hotel. Good for sightseeing and located near shopping areas.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Kitchenette
    • Tea/coffee maker
    • Safe
    • Air conditioning (centrally regulated)
    • Lounge
    • Internet Access
  • Facility
    • Conference Room
    • WLAN access
    • Public Internet Access
    • CafĂ©
    • Room Service
  • Food
    • Breakfast Served
Abraj Al Bait Complex King Abdel Aziz Endowment Makkah 21955

Facilities

The hotel comprises a total of 1315 rooms. A dining area is among the facilities. Wireless internet access in public areas allows travellers to stay connected. Those arriving in their own vehicles can leave them in the car park of the establishment.

Rooms

Each of the rooms is appointed with air conditioning. All rooms offer a mini fridge, a tea/coffee station, a safe and WiFi. The accommodation offers family rooms and non-smoking rooms.

Meals

Breakfast can be booked.

Ratings

  • Location
    84%
    "Great location"

    Food department was exceptional. Exquisite location. Excelent location and food.

    "Great location." "Great sightseeing, restaurants and shopping nearby." "Not great access by car, with poorly rated parking." "Parking should be cheaper."

    Details
  • Breakfast
    72%
    "Tasty breakfast"

    Breakfast meal was delicious. Breakfast at the executive lounge was superb. Breakfast and services was excellent.

    "Great and affordable breakfast."

    Details
  • Service
    71%
    "Fantastic service"

    Staff are amazing and welcoming. Check in process was seamless. Great hosts for us.

    "Service and reception relatively professional and friendly but housekeeping is not great." "Room service could have been improved." "Booking process should be better organized." "Hotel security can be an issue." "Concierge service could be more helpful."

    Details
  • Comfort
    38%
    "More comfort would be nice"

    AC was leaking. Sofa bed was a slum. Air-conditioning was terrible.

    "Room is acceptable, but beds have issues with comfort." "Small rooms and bathrooms with inadequate A/C."

    Details
  • Cleanliness
    36%
    "Could use a good cleaning"

    Bath room was very small and dirty. Carpet was sticky and very dirty. Hotel rooms are very dirty.

    "Rooms, bathrooms and dining area all need more cleaning." "Moderately clean hotel facilities."

    Details
  • Room
    35%
    "Room needs to be improved"

    Bath room was very small and dirty. Carpet was sticky and very dirty. Hotel rooms are very dirty.

    "Complaints about cleanliness, maintenance, and TVs." "Great views, but poor quality beds and furniture in somewhat old rooms." "Small rooms and poorly cleaned bathrooms." "Small rooms with subpar A/C, minibars, and kitchenettes." "Shower can be a problem."

    Details
  • Vibe
    27%
    "Vibe is not too good"

    Carpet is dated. Bed sheets were really old and smelly. Some made me feel a little uncomfortable.

    "Vibe is not too good." "Atmosphere could be friendlier." "Hotel could use some updating." "Luxurious Hotel." "Entrance area is not particularly attractive." "Hotel is relatively stylish."

    Details
  • WiFi
    19%
    "Complaints about WiFi"

    Internet Wifi and 4G coverage were very bad. Internet service was poor. Poor internet connection.

    "Wifi quality could be improved." "Free internet."

    Details