Shangri-La Sydney

Sydney, Australia

7.4 K reviews
Excellent city hotel. Close to Harbour Bridge. Easily accessible by car and good for sightseeing. Great room.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Foyer
    • Café
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Continental Breakfast
    • Outdoor Pool(s)
    • Indoor Pool
    • Number of Pools
    • Tanning Studio/Solarium
    • Massage
    • Heated Pool(s)
    • Steam bath
    • Sauna
Cumberland Street 176 2000 Sydney NSW


This hotel is located in the historic Rocks district and is close to Sydney's numerous transport connections, including trains, buses and ferries, all of which lie a short walk from the hotel. The Museum of Sydney (500 m), Sydney Opera House (1 km) and Darling Harbour (3 km) are all situated in the hotel's vicinity. Bondi Beach is 10 km from the hotel.


The hotel comprises a total of 563 rooms. A lobby and a reception are available to travellers. The upper floors of the establishment can be accessed by lift. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a café and a bar. Various shops are available, including a souvenir shop. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the accommodation for a fee. Available services and facilities include a babysitting service, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning and a bathroom. A king-size bed ensures a good night's sleep. Separate bedrooms are also available. Cots and extra beds are available. Amenities in all rooms include a safe and a minibar. A fridge, a mini fridge and a tea/coffee station are provided as standard. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV, a radio and WiFi. Slippers are laid out in each of the rooms. The bathrooms have a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The hotel offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. Sun loungers and parasols are ideal for relaxation. There are a variety of leisure options to choose from including a gym, a spa, a sauna, a steam bath, massage treatments and a solarium.


Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Location was fantastic. Fantastic view of the harbor. Fantastic View of the Bridge.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly." "Close to public transport and the train."

  • Comfort
    "Rather comfortable"

    Excellent comfort. Bed was amazing. Spacious room size.

    "Comfortable, spacious rooms, but deficient A/C." "Tranquil room with excellent beds and sizable bathrooms."

  • Wellness Area
    "Great wellness & sports facilities"

    Chi Spa fantastic. Excellent work-out room. World class spa treatments.

    "Great fitness area, sauna and wellness."

  • Service
    "Fantastic service"

    Staff exceeded my expectations. Restaurant service impeccable. Fantastic room service.

    "Restaurant service is friendly and professional." "Reception and management are fine, but housekeeping is below average." "Room service is average." "Great concierge service." "Booking process is sufficient." "Great valet service."

  • Room
    "Great room"

    Exquisite marble bathrooms. Sensational bath room. Room exceeded all expectations.

    "Big rooms with great beds and views, acceptably clean." "Bathrooms are large but with substandard cleaning." "Inadequate minibars in older, poorly-maintained rooms." "Shower was ok." "A/C and TV are subpar."

  • WiFi
    "Good internet service"

    Complimentary internet. Lots of USB. Free wi-fi.

    "Good wifi quality." "Free internet."

  • Bar and Beverages
    "Bar is awesome"

    Cocktail lounge fantastic. Cocktail bar amazing. Amazing cocktails.

    "Nice bar with tasty alcoholic drinks." "Standard beverage prices."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast was fantastic. Eggs under cooked. Missing mug.

    "Breakfast is decent but expensive."

  • Amenities
    "Ordinary amenities"

    Excellent meeting facilities. Old building. Dated decor.

    "Average hotel building." "Decent hotel grounds and entrance area." "Elevator in need of updating." "Generally old facilities, although conference area was good."

  • Value for money
    "Value for money could be better"

    Was charged for breakfast. Restaurant charged us. Ridiculous price.

    "Value for money could be better." "High priced breakfast." "Normally priced food." "Free internet." "Standard beverage prices."