Sheraton Grand Macao Hotel, Cotai Central

Cotai, Macau

51.4 K reviews
Excellent family hotel. Easily accessible by car and close to shopping areas. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Fridge
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • Playground
    • Room Service
    • Casino
    • Conference Room
    • Kids Club
    • Café
  • Food
    • Breakfast Buffet
    • Breakfast Served
    • Children's Pool
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Number of Pools
    • Children's Entertainment
Estrada do Istmo. s/n Cotai


The hotel comprises a total of 3896 rooms. Individual storeys are accessible via the lift or stairs. Services and facilities at the hotel include a restaurant, a dining area, a café, room service, a conference room and a business centre. Younger travellers are sure to enjoy the playground. Those arriving in their own vehicles can leave them in the car park of the establishment.


Each of the rooms is appointed with air conditioning and a bathroom. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include a TV and WiFi. Slippers are laid out in each of the rooms. The bathrooms have a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The accommodation offers family rooms, non-smoking rooms and smoking rooms.


The hotel features an outdoor pool and a children's pool. The hot tub is the perfect place to relax. A range of options are available, including a gym and a spa. A kids' club and a casino are among the available leisure options.


Breakfast can be booked.


  • Location
    "Great location"

    Execellent geographical location. Excellent position. Great food outlets.

    "Great location." "Great sightseeing, restaurants and shopping nearby." "Great accessibility by car with affordable parking." "Near to public transport and the airport." "City centre is hard to reach."

  • Vibe
    "Awesome vibe"

    Fantastic decoration. Excellent atmosphere. Luxurious bedding.

    "Awesome vibe." "Friendly atmosphere." "Luxurious Hotel." "Relatively modern hotel." "Entrance area is not particularly attractive." "Stylish hotel." "Awesome for families." "Good casino hotel."

  • Value for money
    "Best value for money"

    Adorable price. Fantastic for the price. Great value for the price.

    "Best value for money." "Food is a bit overpriced." "Free internet." "Acceptable breakfast prices." "Affordable beverage prices."

  • Comfort
    "Rather comfortable"

    Excellent mattress. Excellent spacious rooms. Room is spacious and clean.

    "Rooms and bathrooms are spacious and comfortable, with nice beds." "Noise levels are OK, but A/C is poor."

  • Room
    "Great room"

    Fantastic club rooms. Excellent water pressure. Fantastic view from our room.

    "Great beds in big clean rooms, with decent furnishing." "Decently-clean rooms with spacious bathrooms." "Great balconies with great views, but there are complaints about the age of the rooms and the minibars." "Neglected rooms with poor air conditioning, TV's, and kitchenettes."

  • Amenities
    "Great amenities"

    Gorgeous executive suite. Fantastic decoration. Amazing property.

    "Great outdoor sports facilities and impressive hotel buildings." "Great terrace but old facilities with a poor entrance area." "Elevator in need of updating." "Nice kids facilities." "Good meeting & event facilities." "Beautiful architecture." "Smoking area is not nice."

  • WiFi
    "Good internet service"

    Free wi-fi. Efficient WIFI. Excellent WiFi.

    "Fast and cheap WiFi." "Average wifi quality."

  • Service
    "Fantastic service"

    Excellent entertainment. Excellent staff at check in. Waiter service unforgettable.

    "Fantastic service." "Reception, housekeeping and restaurant service were adequate." "Decent management and adequately professional staff." "Good shuttle service." "Great concierge service." "Booking process should be better organized." "Room service is average." "Recreation staff is nice." "Hotel security is ok." "Great childcare." "Great valet service."

  • Breakfast
    "Breakfast is average"

    Overpriced buffet breakfast. Undercooked eggs. Dirty mugs.

    "Decent and moderately priced breakfast."