Sheraton Grand Macao Hotel, Cotai Central

Cotai, Macau

47.2 K reviews
Excellent family hotel. Easily accessible by car and close to shopping areas. Great room. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Internet Access
    • Fridge
    • Shower
    • King-size Bed
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Laundry Service
    • Playground
    • Room Service
    • Casino
    • Hotel Room Safe
    • Conference Room
    • Shops
    • Public Internet Access
    • Café
  • Food
    • Breakfast Served
    • Children's Pool
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Steam bath
    • Aerobics
    • Number of Pools
    • Children's Entertainment
    • Massage
Estrada do Istmo. s/n Cotai


The hotel comprises a total of 3896 rooms. Individual storeys are accessible via the lift or stairs. Services and facilities at the hotel include a restaurant, a dining area, a café, room service, a conference room and a business centre. Younger travellers are sure to enjoy the playground. Those arriving in their own vehicles can leave them in the car park of the establishment.


Each of the rooms is appointed with air conditioning and a bathroom. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include a TV and WiFi. Slippers are laid out in each of the rooms. The bathrooms have a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The accommodation offers family rooms, non-smoking rooms and smoking rooms.


The hotel features an outdoor pool and a children's pool. The hot tub is the perfect place to relax. A range of options are available, including a gym and a spa. A kids' club and a casino are among the available leisure options.


It is possible to order breakfast.


  • Location
    "Great location"

    Execellent geographical location. Excellent position. Wonderful food court.

    "Great location." "Good shopping and sightseeing." "Great accessibility by car with affordable parking." "Near to public transport and the airport." "City centre is hard to reach."

  • Vibe
    "Awesome vibe"

    Fantastic Decoration. Luxurious bedding. Beautiful lounge.

    "Awesome vibe." "Friendly atmosphere." "Luxurious Hotel." "Hotel could use some updating." "Entrance area is not particularly attractive." "Stylish hotel." "Awesome for families." "Good casino hotel."

  • Comfort
    "Rather comfortable"

    Excellent spacious rooms. Great beds. Room is clean and spacious.

    "Rooms and bathrooms are spacious and comfortable, with nice beds." "Noise levels are OK, but A/C is poor."

  • Room
    "Great room"

    Water pressure excellent. Fantastic view from our room. Excellent spacious rooms.

    "Clean, spacious rooms, comfortable beds, and good views." "Large, so-so bathroom." "Inadequate minibars in older, poorly-maintained rooms." "Kitchenettes and A/C are inadequate."

  • Amenities
    "Great amenities"

    Gorgeous executive suite. Fantastic Decoration. Amazing property.

    "Great outdoor sports facilities and impressive hotel buildings." "Great terrace but old facilities with a poor entrance area." "Elevator in need of updating." "Nice kids facilities." "Smoking area is not nice." "Beautiful architecture."

  • WiFi
    "Good internet service"

    Excellent wi fi. Free Wi-Fi. Efficient wifi.

    "Fast and cheap WiFi." "Average wifi quality."

  • Service
    "Fantastic service"

    Waiter service unforgettable. Wonderful staff service. Amazing shuttle bus.

    "Fantastic service." "Reception is OK with acceptable service professionalism, although restaurant service is lacking." "Good shuttle service." "Management and housekeeping are decent." "Great concierge service." "Room service is average." "Booking process should be better organized." "Recreation staff is nice." "Hotel security can be an issue." "Service at the pool/beach should be improved." "Childcare can be a problem." "Great valet service."

  • Breakfast
    "Breakfast is average"

    Excellent Buffet breakfast. Undercooked eggs. Dirty mugs.

    "Decent and moderately priced breakfast."