Sheraton Hong Kong Hotel & Towers

Kowloon - Hongkong, Hong Kong

7.9 K reviews
Excellent luxury hotel. Close to Nathan Road. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Café
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Drinks Included
    • Lunch Buffet
    • Lounge Chairs
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Aerobics
    • Number of Pools
    • Massage
    • Steam bath
    • Sauna
20 Nathan Road Kowloon Hong Kong


This hotel lies at Victoria Harbour and is close by the shopping and commercial district, the ferry, the Kowloon Canton Railway (the tram) and the underground system. Hong Kong international airport is around 35 minutes away.


Guests are welcomed at the hotel, which has a total of 782 rooms. The individual storeys can easily be reached via the lift or stairs. Amenities include a safe. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area, a café and a bar. Various shops are available, including a souvenir shop. Those arriving in their own vehicles can leave them in the car park of the establishment. Additional services include a babysitting service, room service and a laundry service.


Each of the rooms is appointed with air conditioning and a bathroom. A safe, a minibar and a desk are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include internet access, a telephone, a TV, a radio, a DVD player and WiFi (for a fee). Among the amenities provided in the rooms are slippers and a daily paper. The bathrooms have a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms, non-smoking rooms and smoking rooms.


The accommodation features a pool and an outdoor pool. Sun loungers on the sun terrace offer an inviting place to relax. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. A range of options are available, including a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner. Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particular attraction. Drinks are included in the price for guests.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Location is excellent. Nearby shopping center. Great location for business.

    "Great location with good access by car." "Great shopping at the nearby city centre, and close to the beach." "Near public transport, airport, and train station." "Excellent sightseeing, restaurants and bars nearby." "Close to business sites."

  • Service
    "Fantastic service"

    Attentive staff. Excellent waitress. Great late checkout.

    "Nice reception with friendly service and standard housekeeping." "Well-managed, great restaurants and professional service." "Great concierge service." "Booking process is sufficient." "Good shuttle service." "Room service could have been improved." "Recreation staff is ok."

  • Food
    "Delicious food"

    Pastries first class. The best oysters. Sandwich topped.

    "Food is great, particularly desserts, but the dining area needs some cleaning." "Dining was alright with moderate prices and adequate menu." "Great seafood and snacks."

  • Wellness Area
    "Great wellness & sports facilities"

    Great foot massage. Good gym.

    "Awesome wellness and fitness areas."

  • Cleanliness

    Clean rooms. Room is nice and clean. Hotel is very clean.

    "Clean hotel facilities." "The bathrooms and dining area need some cleaning."

  • Breakfast
    "Tasty breakfast"

    Best buffet breakfast. Breakfast choice outstanding. Breakfast area stupendous.

    "Tasty yet pricey breakfasts."

  • Pool
    "Ordinary pool"

    Nice outdoor pool. Great pool area. Pool facilities closed.

    "Ordinary pool."

  • Vibe
    "Decent vibe"

    Made us feel very welcome. Deluxe harbour view. Large lounge area.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Luxurious Hotel." "Pleasant entrance area." "Hotel could be more stylish." "Luxury hotel." "Good for business people." "Good choice for a city trip."

  • Room
    "Room is all right"

    Calm hotel room. Noisy air purifier. Television would not work.

    "Rooms with great views and excellent beds." "Small, poorly-maintained rooms with subpar furniture." "Small rooms and poorly cleaned bathrooms." "Rooms need updating with bad TV's and A/C." "Shower can be a problem." "Kitchenettes and minibars are as expected."

  • Value for money
    "Fairly good value for money"

    Complimentary internet in the room. Free cocktail service. Free shuttle bus to the hotel.

    "Fairly good value for money." "Internet is affordable." "Normally priced food." "High priced breakfast." "Affordable beverage prices."

  • Amenities
    "Ordinary amenities"

    Large lounge area. Exclusive floor. Lots of building work.

    "Buildings are fine with old facilities and great terraces." "Great hotel grounds with a beautiful entrance area." "Well-suited elevator." "Good meeting & event facilities." "Architecture not so nice."

  • WiFi
    "Regular internet service"

    No free wifi. Had to pay for wifi. Paying for WiFi.

    "Wifi quality could be improved." "Internet is affordable."

  • Comfort
    "More comfort would be nice"

    Noisy air purifier. Loud noise. Bedsheet very old.

    "Small rooms with comfort and noise issues." "Lovely beds, but substandard room maintenance with poor A/C."