Smile Hotel Otaru

Otaru, Japan

73%
2.1 K reviews
Fair city hotel. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathroom
    • Air conditioning (centrally regulated)
    • Internet Access
    • Fridge
    • Hairdryer
  • Facility
    • WLAN access
    • Public Internet Access

Facilities

Services and facilities at the hotel include a baggage storage service and a business centre. Internet access in public areas allows guests to stay in touch whilst on holiday. Those arriving in their own vehicles can leave them in the car park of the hotel.

Rooms

Rooms feature air conditioning and a bathroom. A double bed ensures a good night's sleep. Features include a fridge and internet access. A hairdryer is provided in the bathrooms.

Meals

It is possible to order breakfast.

Ratings

  • Location
    92%
    "Great location"

    Nearby JR station. Convenience stores nearby. Fantastic location.

    "Great location." "Close to public transport and the train." "Central location with great sightseeing, dining out and shopping." "Decent, but pricey, parking." "Good accessibility by car."

    Details
  • Value for money
    88%
    "Best value for money"

    Great value for money. Free breakfast. Free WIFI.

    "Best value for money." "Food and breakfast are well-priced."

    Details
  • Service
    84%
    "Fantastic service"

    Helpful staff. Wonderful staff. Warm welcome.

    "Service is professional and cheery, especially reception and housekeeping." "Booking process should be better organized."

    Details
  • Breakfast
    78%
    "Tasty breakfast"

    Nice morning breakfast. Excellent breakfast. Hotel provide breakfast.

    "Great and affordable breakfast."

    Details
  • WiFi
    72%
    "Good internet service"

    Fast WiFi internet connection. Free WIFI. Good WiFi.

    "Good internet service." "Average wifi quality."

    Details
  • Wellness Area
    50%
    "Sufficient wellness & sports facilities"

    "Sufficient wellness & sports facilities."

  • Amenities
    39%
    "Amenities are not the best"

    Very old building. Facilities a little old. Outdated decor.

    "Hotel grounds and lobby are nice, but facilities are outdated." "Elevator in need of updating." "Smoking area is ok."

    Details
  • Room
    35%
    "Room needs to be improved"

    Furnishing is old. Thin walls. Toilet extremely small.

    "Rooms seem aged and relatively shabby, with poor kitchenettes." "Clean rooms with standard beds, however somewhat cramped with poor A/C." "Small rooms and poorly cleaned bathrooms." "Poor views, furniture, and TV's." "Shower can be a problem."

    Details
  • Comfort
    23%
    "More comfort would be nice"

    Toilet extremely small. Rooms were tiny. Tiny bathroom.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

    Details
  • Vibe
    19%
    "Vibe is not too good"

    Furnishing is old. Very old building. Facilities a little old.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Entrance area is ok." "Luxurious Hotel." "Good choice for a city trip." "Suitable for solo travelers." "Good for traveling with friends."

    Details