Sofitel Dubai The Palm Resort & Spa Hotel

Dubai, United Arab Emirates

88%
7.5 K reviews
Excellent wellness hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe. Beautiful beach.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Tiling
    • Minibar
    • Kitchenette
    • Bathtub
    • Microwave
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Oven
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Washing Machine
  • Facility
    • Elevators
    • Laundry Service
    • Playground
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Kids Club
    • Foyer
    • Theater
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Conference Room
    • Small supermarket
    • Public Internet Access
  • Food
    • Breakfast Served
    • Half Board
    • Full Board
    Activities
    • Children's Pool
    • Sun terrace
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Aerobics
    • Paddle Boats
    • Water Skiing
    • Diving
    • Number of Pools
    • Tanning Studio/Solarium
    • Ping Pong
    • Windsurfing
    • Banana Boat
    • Massage
    • Sailing
    • Steam bath
    • Sauna
    • Tennis
    • Beach Umbrellas
    • Beach Volleyball
    • Golf
    • Pool bar
    • Children's Entertainment
    • Billiards/Snooker
    • Minigolf
East Crescent Road The Palm Jumeirah Dubai 55558

Facilities

Travellers can enjoy a pleasant stay in one of the 543 rooms. A lobby and a reception are available to guests. Individual storeys are accessible via the lift or stairs. Amenities include a safe. Wireless internet access is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a dining area and a bar. Various shops are available, including a souvenir shop. The grounds of the hotel feature a playground and an attractive garden. Additional facilities at the establishment include a playroom. Those arriving in their own vehicles can leave them in the car park of the accommodation. Available services and facilities include a babysitting service, a childcare service, room service, a laundry service and a hairdresser. In addition, a shuttle service is offered.

Rooms

Each of the rooms is appointed with air conditioning, central heating, a living room, a kitchen and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. Many rooms feature a sea view, which further enhances the ambience. The rooms have a king-size bed or a sofabed. Separate bedrooms are also available. Cots are available for younger guests. A safe and a desk or, for an additional fee, a minibar are also available. The kitchenette is equipped with a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, a CD player and WiFi (no extra charge), contribute to a great stay. Among the amenities provided in the rooms are slippers and a daily paper. The bathrooms are fitted with a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. A waterslide offers fun for all ages. A terrace, a sun terrace, sun loungers and parasols are available. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. Those wishing to enjoy sports whilst on holiday can enjoy on-site tennis. For a fee, golf is is also available. Sport and leisure facilities at the establishment include a gym and billiards. Various wellness options are available at the accommodation, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, anti-ageing treatments and a solarium. The hotel offers plenty of activities and entertainment options, including live music, a disco, a kids' club and a nightclub.

Meals

Half board is bookable. Guests can choose to book options such as breakfast, lunch or dinner. Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particular attraction.

Payment

The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.

Ratings

  • Vibe
    88%
    "Awesome vibe"

    Overall excellent, relaxed and entertaining. Elegant, but relaxed atmosphere. Accommodation was beautiful and luxurious.

    "Awesome vibe." "Friendly atmosphere." "Stylish hotel." "Luxurious Hotel." "Pleasant entrance area." "Modern Hotel." "Great for a wellness holiday." "Nice for romantic trips." "Luxury hotel."

    Details
  • Service
    86%
    "Fantastic service"

    Facilities and staff have exceeded our expectations. Service was impeccable and very efficient. Comfort and services was impeccable.

    "Management and bar service are friendly." "Service staff are professional with particularly good restaurant service and great childcare." "Decent reception and housekeeping." "Good shuttle service." "Pool/beach service is ok." "Great concierge service." "Recreation staff is ok." "Booking process should be better organized." "Valet service is ok." "Hotel security is ok."

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  • Wellness Area
    85%
    "Great wellness & sports facilities"

    Spa was amazing. Also really loved the huge gym. Spa and everything was perfect.

    "Awesome wellness and fitness areas."

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  • Location
    83%
    "Great location"

    Atmosphere and restrurants superb. Rooms and restaurants were faultless. Fabulous view of the Palm.

    "Great location somewhat accessible by car." "Awesome sightseeing, but far from downtown." "Close to the beach, restaurants, and bars." "Airport access is difficult."

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  • Comfort
    82%
    "Rather comfortable"

    Suite we had was spacious and immaculate. Wonderful big baths. Very nice and peaceful stay..

    "Peaceful, comfortable and spacious rooms with large bathrooms." "AC needs updating."

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  • Amenities
    82%
    "Great amenities"

    Facilities and staff have exceeded our expectations. Hotel facilities were amazing. Service in the lobby lounge was superb.

    "Great hotel grounds and outdoor sports facilities." "Modern facilities and good children's facilities." "Great conference area and nice entrance area." "Beautiful architecture." "Adequate terrace."

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  • Beach
    81%
    "Beautiful beach"

    Private beach which was lovely and quiet. Beach was excellent. Beach and swimming pools amazing.

    "Lovely, clean beach which is great for sports."

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  • Cleanliness
    80%
    "Clean"

    The resort was spotless & beautiful. Cleanliness levels are also exceptional. Hotel immaculately clean, very personal.

    "Clean hotel facilities." "Pool surroundings and rooms are immaculate." "The bathrooms and dining area need some cleaning."

    Details
  • Room
    78%
    "Great room"

    Suite we had was spacious and immaculate. View room was immaculate. Hotel room and facilities were immaculate.

    "Great balconies with wonderful views from new and clean rooms." "Big but poorly maintained rooms." "Bathrooms are large but with substandard cleaning." "Guests complained about kitchenettes, minibars, TV's, and A/C." "Great shower."

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  • Breakfast
    72%
    "Tasty breakfast"

    Buffet breakfast was fantastic. The breakfast buffet was excellent. Amazing Friday brunch.

    "Tasty yet pricey breakfasts."

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  • Food
    68%
    "Food is all right"

    Butter is actually horrible. Cushions of the chairs of the restaurant dirty. Dirty plates from the table.

    "Dining experience and menu relatively good especially the fruits & desserts." "Food is a bit overpriced." "Good fish and seafood, and decent side dishes." "Delicious beef dishes & steak." "Untasty pork dishes and an insufficiently clean dining area." "Pizza is ok." "Bad poultry dishes."

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  • Value for money
    43%
    "Value for money could be better"

    You have to pay for spa facilities. Mini bar is paid for. Deposit on arrival was a shock.

    "Value for money could be better." "Pricey breakfast and dining." "Beverages could be cheaper."

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  • WiFi
    28%
    "Complaints about WiFi"

    Wireless coverage was not good. Poor signal. Internet was unacceptable slow.

    "Wifi quality could be improved."

    Details