Sofitel London Gatwick

Crawley, United Kingdom

22 K reviews
Very good airport hotel. Close to Gatwick Airport. Close to parking areas and the airport. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Café
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Steam bath
North Terminal Gatwick Airport Crawley West Sussex RH6 0PH


This refurbished, deluxe property is directly connected to Gatwick's north terminal through a covered walkway. The south terminal and the train station with the monorail are only 2 km away.


The hotel was built in 1990. Guests can enjoy a pleasant stay in one of the 518 rooms. Most storeys are accessible by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. The accommodation has a range of facilities for guests with disabilities. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room, a café and a bar. Shopping facilities are also available. Additional facilities at the establishment include a library. Those arriving in their own vehicles can leave them in the car park of the hotel. Available services and facilities include room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. There is also a safe and, for a fee, a minibar. A mini fridge and a tea/coffee station ensure a comfortable stay. In addition, there is an ironing set and a trouser press. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms and non-smoking rooms.


The establishment offers attractions including sport and entertainment opportunities. The terrace is a great place to while away the time. Leisure options at the hotel include a gym, or for a fee, steam bath.


Guests can choose options including breakfast, lunch and dinner. Staff are also happy to provide special dietary cuisine.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Nice, calming environment. Car park is fantastic. Hotel location amazing and perfect.

    "Great location." "So-so car access and parking." "Near public transport, airport, and train station." "Standard parking prices." "Great for sightseeing, but not shopping."

  • Service
    "Fantastic service"

    Staff were impeccable. Early departure was also effortless. Fresh meal or an apology.

    "Welcoming reception and friendly service." "Well-managed, with professional service." "Average restaurant service." "Booking process should be better organized." "Pool bar needs better service." "Great concierge service." "Room service is average." "Shuttle service is ok." "Great hotel security." "Recreation staff is ok."

  • Room
    "Great room"

    Room was excellent and exceeded our expectations. Family room was excellent and exceeded our expectations. Beds are beautifully comfortable.

    "Medium sized, clean rooms with lovely views and comfortable beds." "Small but relatively clean bathrooms." "Inadequate minibars in older, poorly-maintained rooms." "Substandard furniture, A/C, TV's and kitchenettes." "Shower can be a problem."

  • Breakfast
    "Tasty breakfast"

    Dinner and breakfast was delicious. Breakfast and evening meals were delicious. Breakfast in the restaurant was well prepared and delicious.

    "Tasty yet pricey breakfasts."

  • Amenities
    "Ordinary amenities"

    Club facilities were exceptional. Interior is elegant and comfortable. Terrible depressing attitude in the lounge.

    "Hotel building and grounds are alright." "Outdated facilities with a decent entrance area." "Elevator in need of updating." "Adequate meeting & event facilities." "Unspectacular architecture." "Handicap accessible facilities are all right." "Smoking area is not nice." "Adequate terrace."

  • Bar and Beverages
    "Standard bar"

    Bar staff were very attentive and friendly. Excellent waiting staff in Bar area. Cocktails in the bar upstairs were terrible.

    "Alright but spendy bar." "Pool bar needs better service." "Alcoholic drinks are not the best."

  • Value for money
    "Value for money could be better"

    Cafe was awful and expensive. Worst vfm. Meal in restaurant prices are misleading.

    "Value for money could be better." "Pricey breakfast and dining." "Beverages could be cheaper." "Free internet."

  • WiFi
    "Complaints about WiFi"

    Signal was rubbish. Internet is appalling. Wifi on this floor is very poor.

    "Wifi quality could be improved." "Free internet."