Sunroute Plaza Shinjuku

Tokyo, Japan

8.8 K reviews
Very good family hotel. Close to Shinjuku. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Internet Access
    • Shower
    • Fridge
    • Hairdryer
    • Air conditioning (individually regulated)
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Conference Room
    • Coatroom
    • Café
  • Food
    • Breakfast Served
    • Massage
2-3-1 Yoyogi Shibuya-ku Tokyo 151-0053


This hotel is less than 100 metres from Shinjuku subway and train station, close to major tourist spots, shopping and business districts. A lot of restaurants, shops and department stores are within walking distance.


The hotel was built in 2007. Guests are welcomed at the accommodation, which has a total of 624 rooms. The upper floors of the establishment can be accessed by lift. Services and facilities at the hotel include a restaurant, a dining area, a café, a bar, room service, a laundry service and a conference room. Wireless internet access in public areas allows travellers to stay connected. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the hotel.


The accommodation features rooms with air conditioning and a bathroom. A double bed ensures a good night's sleep. All rooms offer a fridge, a tea/coffee station, an ironing set and a TV. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The establishment offers non-smoking rooms.


The hotel offers attractions including sport and entertainment opportunities. A range of options are available, including a spa and massage treatments.


Breakfast can be booked.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Hotel location is superb. Location exceeded my expectations. Location was superb.

    "Great location." "Near public transport, airport, and train station." "Central location with great sightseeing, dining out and shopping." "Excellent parking and car access."

  • Service
    "Fantastic service"

    Superb customer service. Fabulous staff. Excellent English skills.

    "Friendly, professional service, and good reception, but some complaints with restaurant service." "Management and housekeeping are decent." "Booking process is sufficient." "Laundry service can be improved." "Concierge service is average." "Great hotel security." "Room service is average." "Good shuttle service." "Recreation staff is nice."

  • Food
    "Delicious food"

    Fantastic pastry. I love Pepper. Excellent menu.

    "Great overall dining experience, good side dishes, and good snacks." "Excellent menu especially desserts and fruits with acceptable prices."

  • Amenities
    "Great amenities"

    Excellent facilities. Garden was open. Clean lobby.

    "Great hotel buildings and entrance area." "Elevator is ok."

  • Breakfast
    "Tasty breakfast"

    Great buffet breakfast. Nice break fast. Breakfast buffet delicious.

    "Tasty yet pricey breakfasts."

  • Value for money
    "Fairly good value for money"

    Taxi charged me. Good value for the price. Expensive room.

    "Fairly good value for money." "High priced breakfast." "Free internet." "Normally priced food."

  • WiFi
    "Regular internet service"

    In-room wifi works great. Speedy internet surfing. Room wifi was not working.

    "Average wifi quality." "Free internet."

  • Room
    "Room is all right"

    AC works great. Toilet is small. Wonderful air-con system.

    "Clean, adequate rooms with okay beds and A/C." "Outdated, small rooms with poor furniture and TVs." "Small rooms and poorly cleaned bathrooms." "Badly maintained rooms with no views to speak of." "Shower was ok."

  • Comfort
    "More comfort would be nice"

    Closet space was tiny. Toilet is small. Horrible pillows.

    "Quiet, small, and uncomfortable rooms." "Decent beds and A/C."