Swissotel Merchant Court

Singapore, Singapore

8.2 K reviews
Excellent romantic hotel. Close to Chinatown. Fantastic service. Great pool. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Safe
    • Internet Access
    • King-size Bed
    • Lounge
    • Double Bed
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Hotel Room Safe
    • Hairdresser
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Laundry Facilities
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Shops
    • Medical Assistance
    • Restaurant(s) with high-chairs
    • Conference Room
  • Food
    • à la carte Lunch
    • Breakfast Served
    • Lunch Buffet
    • Evening Buffet
    • à la carte Dinner
    • Breakfast Buffet
    • Children's Pool
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Steam bath
    • Sauna
    • Pool bar
    • Children's Entertainment
    • Number of Pools
    • Massage
    • Beach Umbrellas
20 Merchant Road 058281 Singapore
0.7 mi to downtown


This hotel is located on the banks of the Singapore river opposite the Clarke Quay Festival Village. Boat Quay and the historical Chinatown are within easy reach on foot. Mohamed Sultan Street, a well-known promenade with restaurants and bars, where open air restaurants, pubs and nightclubs line the street, is only 10 minutes' walk away. The underground train station Clarke Quay is right in front of the door, so visitors will find exploring Singapore both practical and convenient. Guests may also use the complimentary transfer service to Raffles Place, to the Raffles City shopping centre, to Suntec City and to Orchard Road or take a taxi (charges apply) from Clarke Quay or Boat Quay along the river and see Singapore from a new angle altogether.


The hotel was built in 1997. Guests can feel at home in one of the 476 rooms. A lobby and a reception are available to travellers. Most storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area and a bar. Shopping facilities are also available. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the establishment for a fee. Additional services include medical assistance, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. The standard amenities of most rooms include a balcony. The carpeted rooms feature a double bed or a king-size bed. A safe, a minibar and a desk are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV, a radio and WiFi (for a fee) add to the comfort of the holiday. The bathrooms are fitted with a shower, a bathtub and a hot tub. A hairdryer is also available. The hotel offers family rooms and non-smoking rooms.


The accommodation features an outdoor pool and a children's pool. Sun loungers and parasols are ideal for relaxation. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. There are a variety of leisure options to choose from including a gym, aerobics, a spa, a sauna, a steam bath, a beauty salon and massage treatments. Additional services include an entertainment programme for children, offering numerous activities.


Guests can choose options including breakfast, lunch and dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Immaculate subway system. Fantastic pool and location. The hotel was in a fantastic location.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train." "Good car access, but so-so parking." "Airport access is difficult."

  • Cleanliness

    Vacuumed for our entire stay.. Cleaniness and housekeeping services were excellent. Impeccable cleanliness.

    "Clean hotel facilities." "Clean rooms and pool area, mostly clean bathrooms."

  • Service
    "Fantastic service"

    Staff was wonderful and accommodating. Concierge staff were exceptional. Service was impeccable.

    "Friendly and professional service, with outstanding housekeepers and bar staff." "Reception is all right." "Great concierge service." "Room service is perfect." "Booking process should be better organized." "Recreation staff is nice." "Good laundry service."

  • Pool
    "Great pool"

    My kid loved the swimming pool. Fabulous pool area. Loved the gym and pool.

    "Clean pool area."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast and lunch were fantastic. Breakfast was impeccable. Breakfast selection at the buffet was fantastic.

    "Tasty yet pricey breakfasts."

  • Amenities
    "Great amenities"

    Facilities are immaculate. Lobby bar was fabulous. Staff in the executive lounge were fantastic.

    "Good outdoor sports facilities." "Well-equipped conference area and lovely hotel grounds." "Decent hotel grounds and entrance area." "Good kids facilities but outdated." "Elevator in need of updating." "Smoking area is not nice."

  • WiFi
    "Good internet service"

    Internet access were a bonus. Unlimited access to the internet. Great internet.

    "Fast and cheap WiFi." "Average wifi quality."

  • Room
    "Great room"

    Phone is a nice touch. Staff and amenities were outstanding. Room was immaculate and well appointed.

    "Modern, clean rooms of an average size with great beds." "Bathrooms are not great, but moderately clean." "Average views and relatively well-kept rooms." "Shower can be a problem." "Average balconies and furniture." "Guests complained about kitchenettes, minibars, TV's, and A/C."

  • Value for money
    "Fairly good value for money"

    Free phone call. Complimentry bottle of wine for our 50th wedding Anniversary. Paid for buffet breakfast.

    "Fairly good value for money." "Pricey breakfast and dining." "Free internet." "Beverages could be cheaper."