The Swanston Melbourne Grand Mercure

Melbourne, Australia

8.4 K reviews
Very good family hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Microwave
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Medical Assistance
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
195 Swanston Street 3000 Melbourne Victoria
0 ft to downtown


Located amongst Melbourne's famed shopping and entertainment attractions, the hotel is within easy walking distance to theatres, restaurants, cafés and bars, major sporting venues and the business district. Melbourne's famous trams stop just outside the hotel to enable easy, fun travel to the rest of this great city. Melbourne International Airport is situated at a distance of approximately 25 km.


The hotel was built in 1990. The accommodation comprises a total of 200 rooms. Most of the storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. Among the culinary options available at the establishment are a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the hotel for a fee. Additional services include medical assistance, room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. A safe and a minibar are also available. A mini fridge, a microwave and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV and a radio. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. The accommodation offers family rooms and non-smoking rooms.


Sport and leisure activities are offered by the hotel and third-party operators. The establishment features a pool and an indoor pool. Leisure options available for a fee at the accommodation include a gym and massage treatments. An entertainment programme is offered for children.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Location and staff friendliness exceeded my expectation. Location was sensational. Location of hotel is fantastic.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Good car access, but so-so parking." "Close to public transport and the train." "Standard parking prices."

  • Service
    "Fantastic service"

    Highly professional & caring treatment. Location and staff friendliness exceeded my expectation. Reception staff were amazing & thoughtful.

    "Great, friendly housekeeping." "Service is professional, especially at the bar, and reception is top-notch." "Great concierge service." "Decent waitstaff and management." "Room service is average." "Great valet service." "Hotel security can be an issue."

  • Breakfast
    "Breakfast is average"

    Enjoyed wonderful buffet breakfast and dinner. The kids LOVED the breakfast buffet. TERRIBLE pillows and breakfast.

    "Affordable, fairly tasty breakfasts."

  • Comfort

    The stay was quiet and peaceful. Air con / heating worked well. Noise from the street was terrible.

    "Large rooms with average comfort and standard beds." "Small bathrooms, noisy rooms, and deficient A/C."

  • Room
    "Room is all right"

    Toiletries are superb. Carpet was old and dirty. Carpet in the rooms are filthy.

    "Decent beds and views, and clean enough rooms." "Small rooms and poorly cleaned bathrooms." "Poorly-maintained rooms with subpar furniture and TVs." "Large rooms with nice kitchenettes." "Rooms needing updating with poor quality A/C and minibars." "Shower can be a problem."

  • WiFi
    "Regular internet service"

    Hotel computer was correct. Internet connection did not work. Paying for WiFi.

    "WiFi is good value." "Wifi quality could be improved."

  • Vibe
    "Vibe is not too good"

    Lounges are stained and look dirty. Carpet was old and dirty. Bathroom was a bit worn & dated.

    "Vibe is not too good." "Hotel could use some updating." "Stylish hotel." "Entrance area is not particularly attractive." "Luxurious Hotel." "Awesome for families." "Nice for romantic trips." "Good for business people."