The Waldorf Astoria New York

New York City - Manhattan, USA

80%
6.4 K reviews
Very good city hotel. Close to Radio. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Kitchenette
    • Bathtub
    • Tea/coffee maker
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Hotel Room Safe
    • Conference Room
    • Shops
    • Hairdresser
    • Public Internet Access
301 Park Avenue New York City New York 10022-6897

Facilities

Guests can enjoy a pleasant stay in one of the 1232 rooms. A lobby and a reception are available to travellers. Most storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the hotel are a restaurant, a café and a bar. Various shops are available, including a souvenir shop. Additional facilities at the accommodation include a newspaper stand. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service and a hairdresser.

Rooms

Each of the rooms is appointed with air conditioning, central heating, a living room and a bathroom. The rooms have a double bed, a queen-size bed or a king-size bed. A safe and a minibar are also available. A kitchenette with a tea/coffee station is also provided. An ironing set is also available for guests' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. The bathrooms are fitted with a shower and a bathtub. A hairdryer and bathrobes are available for everyday use. The establishment offers non-smoking rooms.

Sports/Entertainment

The hot tub is the perfect place to relax. A range of options are available, including a gym, a spa, a sauna, a steam bath and a beauty salon. Additional services include an entertainment programme for children, offering numerous activities.

Ratings

  • Location
    95%
    "Great location"

    Location is superb. Superb location. Location superb.

    "Great location, close to the train station." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly."

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  • Amenities
    75%
    "Great amenities"

    Lobby is breathtaking. Superb public rooms. Amazing property.

    "Great hotel buildings and entrance area." "Beautiful architecture." "Grounds are fine, but with outdated facilities." "Elevator in need of updating." "Adequate meeting & event facilities." "Adequate terrace."

    Details
  • Service
    70%
    "Fantastic service"

    Nice hosts. Staff was wonderful and very helpful. Service was impeccable.

    "Service is generally friendly, although bar service is poor." "Poor reception but decent management." "Service acceptably professional, with acceptable housekeeping and decent restaurant service." "Room service could have been improved." "Great concierge service." "Booking process should be better organized." "Hotel security is ok."

    Details
  • Food
    62%
    "Food is all right"

    No croutons. Rotten fruit. We enjoyed afternoon tea.

    "Poor dining experience overall; decent menu, but restaurant is expensive." "Salads and desserts are great, but dining area has complaints about cleanliness." "Poorly reviewed side dishes but passable snacks." "No good fish & seafood."

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  • Bar and Beverages
    60%
    "Standard bar"

    Expensive cocktail. Bartender ignored us. Bar did not work.

    "So-so bar with mediocre drinks." "Pool bar needs better service." "Beverages could be cheaper."

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  • Vibe
    60%
    "Decent vibe"

    Fantastic character. Carpet looked old. Dirty hallways.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Pleasant entrance area." "Stylish hotel." "Luxurious Hotel." "Good choice for a city trip." "Luxury hotel." "Nice for romantic trips."

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  • Breakfast
    57%
    "Breakfast is average"

    Fantastic Sunday Brunch. Amazing buffet breakfast. Great brunch.

    "Breakfast is decent but expensive."

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  • Value for money
    43%
    "Value for money could be better"

    Spa services too expensive. Business centre charged us for. Paid for accommodations.

    "Value for money could be better." "Internet is affordable." "Pricey breakfast and dining." "Beverages could be cheaper."

    Details
  • Cleanliness
    42%
    "Could use a good cleaning"

    Dirty bed sheets. Dirty bed spread. Dirty hallways.

    "Rooms, bathrooms and dining area all need more cleaning." "Moderately clean hotel facilities."

    Details
  • Room
    42%
    "Room needs to be improved"

    Torn pillow case. Dirty bed sheets. Dirty bed spread.

    "Outdated rooms with complaints about minibars, A/C, and cleanliness." "Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's." "Mediocre sized, poorly cleaned bathrooms." "Comfortable beds." "Average view." "Shower can be a problem."

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  • WiFi
    29%
    "Complaints about WiFi"

    Internet connection unreliable. Wifi service was horrible. You have to pay for wifi.

    "Wifi quality could be improved." "Internet is affordable."

    Details