The Waldorf Astoria New York

New York City - Manhattan, USA

80%
7.3 K reviews
Very good city hotel. Close to Starbucks. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Kitchenette
    • Bathtub
    • Tea/coffee maker
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Hotel Room Safe
    • Conference Room
    • Shops
    • Hairdresser
    • Public Internet Access
301 Park Avenue New York City New York 10022-6897

Facilities

Guests can enjoy a pleasant stay in one of the 1232 rooms. A lobby and a reception are available to travellers. Most storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the hotel are a restaurant, a café and a bar. Various shops are available, including a souvenir shop. Additional facilities at the accommodation include a newspaper stand. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service and a hairdresser.

Rooms

Each of the rooms is appointed with air conditioning, central heating, a living room and a bathroom. The rooms have a double bed, a queen-size bed or a king-size bed. A safe and a minibar are also available. A kitchenette with a tea/coffee station is also provided. An ironing set is also available for guests' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. The bathrooms are fitted with a shower and a bathtub. A hairdryer and bathrobes are available for everyday use. The establishment offers non-smoking rooms.

Sports/Entertainment

The hot tub is the perfect place to relax. A range of options are available, including a gym, a spa, a sauna, a steam bath and a beauty salon. Additional services include an entertainment programme for children, offering numerous activities.

Ratings

  • Location
    95%
    "Great location"

    Location is superb. Superb location. Location superb.

    "Great location, close to the train station." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly."

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  • Amenities
    74%
    "Great amenities"

    Superb public rooms. Amazing lobby area. Amazing property.

    "Great hotel buildings and entrance area." "Beautiful architecture." "Hotel grounds not rated highly, with outdated facilities." "Elevator is ok." "Adequate meeting & event facilities." "Adequate terrace."

    Details
  • Service
    72%
    "Fantastic service"

    Staff was wonderful and very helpful. Reception staff exemplary. Amazing room service.

    "Service is generally friendly, although bar service is poor." "Service, housekeeping and reception are all fine." "Room service could have been improved." "Decent waitstaff and management." "Great concierge service." "Booking process should be better organized." "Hotel security can be an issue." "Recreation staff is ok."

    Details
  • Food
    62%
    "Food is all right"

    Restaurant overpriced. Rotten fruit. Smelly pizza.

    "Decent menu, but restaurant is poorly cleaned and subpar overall." "Food a bit pricey, but alright snacks." "Lovely salads and decent sides." "No good fish & seafood."

    Details
  • Bar and Beverages
    62%
    "Standard bar"

    Whisky hidden. Expensive cocktail. Bartender ignored us.

    "So-so bar with mediocre drinks." "Pool bar needs better service." "Beverages could be cheaper."

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  • Breakfast
    59%
    "Breakfast is average"

    Fantastic Sunday brunch. Excellent brunch. Amazing buffet breakfast.

    "Breakfast is decent but expensive."

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  • Vibe
    59%
    "Decent vibe"

    Atmosphere excellent. Old carpet. Hall Dirty.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Pleasant entrance area." "Stylish hotel." "Luxurious Hotel." "Good choice for a city trip." "Luxury hotel." "Nice for romantic trips."

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  • Room
    46%
    "Room needs to be improved"

    Torn pillow case. Dirty bed sheets. Dirty bed spread.

    "Outdated, rooms with poor cleanliness and maintenance." "Excellent beds and great views." "Small rooms and poorly cleaned bathrooms." "Substandard furniture, A/C, minibar and TV's." "Shower can be a problem."

    Details
  • Cleanliness
    43%
    "Could use a good cleaning"

    Dirty bed sheets. Dirty bed spread. Dirty hallways.

    "Rooms, bathrooms and dining area all need more cleaning." "Moderately clean hotel facilities."

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  • Value for money
    42%
    "Value for money could be better"

    Business centre charged us for. Paid for accommodations. Worst value for money.

    "Value for money could be better." "Internet is affordable." "Pricey breakfast and dining." "Beverages could be cheaper."

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  • WiFi
    38%
    "Complaints about WiFi"

    Internet connection unreliable. Wifi service was horrible. Paying for wifi.

    "Wifi quality could be improved." "Internet is affordable."

    Details