Westgate Smoky Mountain Resort & Spa

Gatlinburg, USA

2 K reviews
Good family hotel. Close to Great Smokey Mountains. Good for sightseeing and located near shopping areas. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Kitchenette
    • Bathtub
    • Microwave
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Oven
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Washing Machine
  • Facility
    • Laundry Service
    • Playground
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Nightclub
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Pub(s)
  • Food
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Children's Pool
    • Jacuzzi
    • Outdoor Pool(s)
    • Indoor Pool
    • Entertainment Program
    • Number of Pools
    • Ping Pong
    • Massage
    • Aqua aerobics
    • Horse Riding
    • Sauna
    • Golf
    • Children's Entertainment
    • Billiards/Snooker
    • Minigolf
915 Westgate Resort Road Gatlinburg Tennessee 37738


Nestled at the heart of the beautiful Smoky Mountains, the resort is set on an area of 70 acres, adjacent to the Great Smoky Mountains National Park. In addition to this, the resort provides guests with convenient access to both Gatlinburg and Pigeon Forge attractions. Dollywood can be reached in around 10 minutes by car, while Ripley's Aquarium of the Smokies is about a 5-minute drive from the resort.


The resort was built in 1999. The accommodation comprises a total of 219 rooms. There are a total of 190 villas/houses. A lobby and a reception are available to guests. Amenities include a safe. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the complex are a restaurant, a dining area, a café, a bar and a pub. Various shops are available, including a supermarket. Children can have a great time playing in the playground. Additional facilities at the holiday complex include a playroom. Those arriving in their own vehicles can leave them in the car park of the resort. Additional services include room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating, a fan, a living room, a kitchen and a bathroom. The basic features of most rooms include a balcony. The rooms have a double bed and a sofa bed. Separate bedrooms are also available. Cots are available for younger guests. A safe and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a fridge, a mini fridge, a cooker, a microwave, a tea/coffee station and a dishwasher. In addition, there is a washing machine and an ironing set. Little extras, including internet access, a telephone, a TV, a radio, a DVD player, an alarm clock and WiFi, contribute to a great stay. Rooms suitable for wheelchair access are bookable. The bathrooms have a shower, a bathtub and a hot tub. A hairdryer can also be found in each of the bathrooms. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. The hot tub is the perfect place to relax. Variety is provided by the wide range of sporting activities offered at the complex, for example crazy golf, golf, fishing and horse riding. Water sports enthusiasts are offered aquafit. Sport and leisure facilities at the holiday complex include a gym, table tennis and billiards. A spa, a sauna and massage treatments are among the wellness options offered. For an additional fee, a beauty salon is also available. Travellers of all ages have the opportunity to enjoy an interesting entertainment programme.


Guests can choose from a range of snacks and meals including breakfast or lunch.


The following credit cards are accepted at the resort: American Express, VISA, Diners Club and MasterCard.


  • Service
    "Fantastic service"

    Staff was wonderful. Great guest services. Service was amazing.

    "Reception and restaurant service are not great, but is friendly." "Guests complain about the professionalism of the staff and management." "Shuttle service is ok." "Recreation staff is nice." "Great hotel security." "Booking process should be better organized." "Room service could have been improved." "Good tour guide." "Bar service is acceptable."

  • Location
    "Location is ok"

    Nearby tourist attractions. Noisy strip. No theme park.

    "Location is ok." "Easy car access but inadequate parking." "Near to the city centre with good shopping options nearby."

  • Amenities
    "Ordinary amenities"

    No play area for kids. There was no porch. Dated decor.

    "Conventional kids facilities." "Great grounds with decent facilities." "Poorly reviewed entrance area and poor handicap accessibility." "Elevator in need of updating." "Architecture not so nice."

  • Breakfast
    "Breakfast is average"

    No breakfast. Amazing breakfast buffet. Complimentary breakfast.

    "Breakfast is average."

  • Room
    "Room is all right"

    Gorgeous mountain views. AC worked well. Walls are paper thin.

    "Great balconies and views, okay-size rooms." "Neglected rooms with uncomfy beds, unstocked minibars and poor TV's." "A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes." "Small rooms and poorly cleaned bathrooms." "Shower can be a problem."

  • Food
    "Food is all right"

    Free meals. Free dinner. No fries.

    "Adequate dining with okay prices and an exceptional menu."

  • Value for money
    "Value for money could be better"

    Paid for resort. Charged extra for Internet use. Was charged for 2 rooms.

    "Value for money could be better." "Relatively high internet cost." "Normally priced food."

  • Comfort
    "More comfort would be nice"

    AC didn't work properly. Water heater noisy. Walls were paper thin.

    "Uncomfortable, with guests complaining about noise and the A/C." "Small bathrooms, okay room size, but complaints about bed comfort."

  • WiFi
    "Complaints about WiFi"

    Did not have enough Internet access. Did not include WiFi. Had to pay for wifi.

    "Wifi quality could be improved." "Relatively high internet cost."