ibis Liverpool Centre Albert Dock
Liverpool, United Kingdom
81%
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9.5 K reviews
Very good family hotel. Close to Albert Dock. Located near shopping areas with easy access to parking.
Show reviews
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- Wi-Fi
- Parking
- Restaurant
- 24h Service
- TV
- Fitness
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Room
- Double Bed
- Tea/coffee maker
- Bathroom
- Air conditioning (centrally regulated)
- Internet Access
- Shower
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Facility
- WLAN access
- Bar(s)
- Public Internet Access
Facilities
Travellers can enjoy a pleasant stay in one of the 192 rooms. Services and facilities at the hotel include a baggage storage service, a restaurant, a dining area and a bar. Wireless internet access is available to guests in the public areas. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the hotel.
Rooms
The establishment features rooms with air conditioning and a bathroom. A double bed ensures a good night's sleep. All rooms offer a tea/coffee station, internet access and WiFi. Amenities in the bathrooms include a shower. The accommodation offers family rooms and non-smoking rooms.
Sports/Entertainment
Entertainment facilities include a nightclub.
Ratings 
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"Great location"
Car park was brilliant and so good. Location is phenomenal. Location of the hotel was superb.
"Good location, close to public transport." "Near downtown with great sightseeing and shopping." "Decent, but pricey, parking." "Good accessibility by car."
Details-
Parking
66% 418 reviewsParking was ok, according to 66%. -
Shopping
99% 329 reviews99% liked the proximity to shopping. -
Sightseeing
100% 209 reviews100% liked the proximity to sightseeing. -
Distance to City Centre
99% 151 reviewsCity centre within easy reach, said 99%. -
Parking Prices
38% 111 reviewsFor 62%, parking prices were too high. -
Distance to Public Transport
98% 45 reviewsNear to public transport, according to 98%. -
Accessibility by car
81% 27 reviewsEasily accessible by car, said 81%.
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"Fantastic service"
Manager was superb and refunded. Clean, functional, wonderful staff. Fabulous greeting from the reception.
"Reception is decent, with overall friendly and professional service." "Old, neglected rooms with uncomfortable beds, yet lovely views." "Smooth booking process." "Hotel security is ok." "Room service could have been improved." "Recreation staff is nice."
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Service Friendliness
92% 1.6 K reviews92% found the staff to be very friendly. -
Reception
67% 522 reviews67% said the reception staff was ok. -
Service Professionalism
84% 243 reviews84% thought the service was very professional. -
Booking Process
76% 26 reviews76% said the booking process went smoothly. -
Restaurant Service
57% 25 reviewsOnly 57% found the restaurant service to be good. -
Hotel Security
54% 19 reviewsHotel security was average, thought 54%. -
Room Service
25% 16 reviews75% complained about the room service. -
Bar Service
53% 14 reviewsBar service was average, according to 53%. -
Recreation Staff
86% 5 reviews86% said the recreation staff was great.
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"Good internet service"
Including wi fi. Free Wi Fi. Wifi worked perfect.
"Fast and cheap WiFi." "Average wifi quality."
Details-
WiFi Quality
64% 64 reviews64% thought the wifi quality was ok. -
WiFi Cost
97% 21 reviews97% thought it was a great value.
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"Fairly good value for money"
Manager was superb and refunded. Two nights it was a waste of money. Staff very unhelpful and overpriced.
"Fairly good value for money." "Pricey breakfast and dining." "Free internet." "Beverages could be cheaper."
Details-
Breakfast Prices
27% 116 reviews73% said the breakfast was too expensive. -
Food Prices
25% 30 reviewsThe price was too high for 75%. -
WiFi Cost
97% 21 reviews97% thought it was a great value. -
Beverage Prices
5% 15 reviews95% said beverages were too expensive.
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"Room is all right"
Chairs were quite dirty. Toilet roll was filthy. Telephone was filthy dirty.
"Rooms are clean and relatively new, with great beds and views." "Bathrooms clean enough and adequately sized." "Small, badly maintained rooms with poor minibars." "Great shower." "Complaints about furnishing, kitchenettes, and A/C."
Details-
Beds
74% 1 K reviews74% said the beds were comfortable. -
Room Cleanliness
83% 1 K reviews83% said rooms were clean. -
Bathroom
61% 842 reviewsFor only 61%, the bathroom was ok. -
Room Size
30% 738 reviews70% said rooms were small. -
Shower
87% 377 reviews87% enjoyed the shower. -
Room Maintenance
16% 288 reviews84% thought they were poorly maintained. -
Furniture
20% 135 reviews80% found problems with the furniture. -
Bathroom Size
64% 143 reviews64% thought the bathroom was big enough. -
View
81% 150 reviews81% thought the view was good. -
Air Conditioning
17% 110 reviewsAir conditioning was criticized by 83%. -
Bathroom Cleanliness
61% 119 reviewsCleanliness of the bathroom was average, said 61%. -
Old/New Room
70% 91 reviews70% appreciated the modern rooms. -
Minibar
8% 7 reviews92% were disappointed with the minibar. -
Kitchenette
44% 7 reviews56% were unsatisfied with the kitchenette.
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"Breakfast is average"
Breakfast excellent. Fantastic breakfast and menus. Excellent breakfast and service.
"Breakfast is decent but expensive."
Details-
Breakfast Prices
27% 116 reviews73% said the breakfast was too expensive.
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"Food could be better"
Bacon was horrible. Empty dirty dishes. One of the worst meals.
"Poor dining experience overall; decent menu, but restaurant is expensive." "Complaints about restaurant cleanliness, sides, and desserts." "Pork dishes are not good." "Tasteless vegetables." "Snacks are ok." "Untasty beef dishes & steak." "Poor vegetarian & vegan dishes."
Details-
Menu
52% 75 reviewsOnly 52% were satisfied with the menu. -
Pork Dishes
20% 57 reviews80% said the pork dishes didn't taste good. -
Desserts & Fruits
45% 47 reviews55% did not enjoy the desserts. -
Dining Experience
32% 40 reviewsFor 68%, the dining experience was not enjoyable. -
Side Dishes
24% 27 reviews76% found the side dishes unedible. -
Food Prices
25% 30 reviewsThe price was too high for 75%. -
Dining Area Cleanliness
24% 25 reviewsUnclean dining area, according to 76%. -
Vegetables
11% 22 reviews89% did not like the vegetable dishes. -
Snacks
50% 22 reviews50% thought the snacks were adequate. -
Beef Dishes/Steak
36% 7 reviews64% thought beef and steak dishes were not good. -
Vegetarian & Vegan
18% 6 reviews82% were unhappy with the vegetarian selection.
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